HTML install

RTIR
1

Hi folks.

We have a copy of RTIR installed on a dev box.

We followed the docs exactly, and ended up with the following:

  1. On our main the RT page http://rt.comindico.com.au/, there is no link
    to RTIR.
  2. To get to RTIR, we had to go to
    http://rt.comindico.com.au/RTIR/index.html
  3. http://rt.comindico.com.au/RTIR/ returns a file not found

The RTIR stuff was installed by the install script in local/html rather
than shared/html … I think that’s why it doesn’t grab the index.html
file.

Any suggestions?

Greg Kuhnert

2

Have you restarted apache since installing RTIR? Are the permissions on
local/html/Callbacks and its children world readable?On Mon, Aug 18, 2003 at 01:25:35PM +1000, Greg Kuhnert wrote:

Hi folks.

We have a copy of RTIR installed on a dev box.

We followed the docs exactly, and ended up with the following:

  1. On our main the RT page http://rt.comindico.com.au/, there is no link
    to RTIR.
  2. To get to RTIR, we had to go to
    http://rt.comindico.com.au/RTIR/index.html
  3. http://rt.comindico.com.au/RTIR/ returns a file not found

The RTIR stuff was installed by the install script in local/html rather
than shared/html … I think that’s why it doesn’t grab the index.html
file.

Any suggestions?

Greg Kuhnert

RTIR mailing list
RTIR@lists.bestpractical.com
http://lists.bestpractical.com/mailman/listinfo/rtir

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

3

Hello folks,
I had the same problem but I resolved it adding this line in the
httpd.conf (in the VirtualHost section)

Alias /RTIR "/opt/rt3/local/html/RTIR

Although, there is no link to RTIR from the RT page :frowning: and I think
it could be useful.

Chelo

El d�a Mon, 18 Aug 2003 13:25:35 +1000 “Greg Kuhnert” escribi�:

4

Next question:

We’ve added the Alias as described… Now I have another question. I
understand that there is meant to be some “clicky” integration … That
allows IP addresses to be clicked on to perform traces and whois lookups
… This does not appear to be working so far.

Once again, I am not a PERL programmer, so any assistance you can give
on where to start looking would be appreciated.

Thanks.
Greg

5

The silence is deafening: but to help move things along, could anyone
who is free go to https://rt.comindico.com.au/RTIR/ and have a peek -
username = rtir, password = rtirrtir …

I have loaded a couple of tickets, and I am unable to get any sort of
link / clicky functionality for an IP address listed in an incident
report.

Any assistance appreciated.

Greg

P.S. It is not a production system, and I will blow away the database
later once we sort this out…

6

Greg Kuhnert wrote:

The silence is deafening: but to help move things along, could anyone
who is free go to https://rt.comindico.com.au/RTIR/ and have a peek -
username = rtir, password = rtirrtir …

I have loaded a couple of tickets, and I am unable to get any sort of
link / clicky functionality for an IP address listed in an incident
report.

Greg,

I can’t see any tickets, and my attempts at creating any falls over with
permission problem. You have added the rtir user to the DutyTeam group?

Regards
John
JANET-CERT

7

Fixed: The default rights for DutyTeam group do not include any
permissions for the queues that RTIR creates. I have given all rights to
the DutyTeam group for the RTIR queues.

(This of course is not how I would normally set permissions for the duty
team - Just done this way on the dev system to let you guys have a
peek.)

Greg