HTML Emails?

RT Users
1

Hi,

What is the status of support of HTML Emails with RT ?

I noticed that they are properly received.

However, I would like our support team to use HTML templates for
automatic responses and also for comments/corresponds. It this supported
? I could not find anything explicit in the documentation.

Thanks in adavance,

Philippe

2

Correct me if I am wrong, but there is a mod which could modify the mail and turn to html. The problem is that when we upgrade RT it will be part of dependency to deal with in the future

BlackBerry solution provided by www.principleone.com----- Original Message -----
From: rt-users-bounces@lists.bestpractical.com rt-users-bounces@lists.bestpractical.com
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Sent: Thu Jan 19 23:42:25 2012
Subject: [rt-users] HTML Emails ?

Hi,

What is the status of support of HTML Emails with RT ?

I noticed that they are properly received.

However, I would like our support team to use HTML templates for
automatic responses and also for comments/corresponds. It this supported
? I could not find anything explicit in the documentation.

Thanks in adavance,

Philippe

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Boston March 5 & 6, 2012
3

What is the status of support of HTML Emails with RT ?

I noticed that they are properly received.

However, I would like our support team to use HTML templates for
automatic responses and also for comments/corresponds. It this supported
? I could not find anything explicit in the documentation.

perldoc /opt/rt4/docs/customizing/templates.pod

4

Correct me if I am wrong, but there is a mod which could modify the mail and turn to html. The problem is that when we upgrade RT it will be part of dependency to deal with in the future

This is a core RT feature, not a mod. See my answer to the original poster.

Thomas