Html emails in RT

Hi,

I’m not sure if you have any links to explain this. But I find that RT accepts only text based emails. Some of our customers wants to send us html mails, with different font size, colours, etc. Is there a way in RT to accept html emails? Right now I have asked our customers to send any html email as a word attachment. Not a big issue… but a slight pain.

But I don’t see this as a disadvantage since RT has a lot of other features which are very very good. A big thanks to RT!

Good day.
Abilash Praveen

Appologies for my stupid email. I find it as an attachment on the ticket.

Thanks,
Abilash Praveen----- Original Message -----
From: Abilash Praveen M
To: rt-users@lists.bestpractical.com
Sent: Friday, September 23, 2005 4:00 PM
Subject: [rt-users] html emails in RT

Hi,

I’m not sure if you have any links to explain this. But I find that RT accepts only text based emails. Some of our customers wants to send us html mails, with different font size, colours, etc. Is there a way in RT to accept html emails? Right now I have asked our customers to send any html email as a word attachment. Not a big issue… but a slight pain.

But I don’t see this as a disadvantage since RT has a lot of other features which are very very good. A big thanks to RT!

Good day.
Abilash Praveen

http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Buy your copy of our new book, RT Essentials, today!

Download a free sample chapter from http://rtbook.bestpractical.com