HTML Email

All,

I am having difficulty with the RT 3.8.8 email. When div elements are
contained within the ticket, they are not placed in emails. I set
PreferRichText
and TrustHTMLAttachments to 1 in my site configuration, but it hasn’t fixed
the problem. Here are the headers for an example email. The content type is
set to text/plain.Subject: [prodops01 #1575] test7
From: “Matt via RT” rt@noel.com
Reply-To: rt@noel.com
In-Reply-To:
References: RT-Ticket-1575@noel.com
Message-ID: rt-3.8.8-1233-1291224146-1195.1575-19-0@noel.com
Precedence: bulk
X-RT-Loop-Prevention: prodops01
RT-Ticket: prodops01 #1575
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: matt@noel.com
Cc: Adam@noel.com
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Wed, 1 Dec 2010 11:22:26 -060

Does anyone have any suggestions?

All,

I am having difficulty with the RT 3.8.8 email. When div elements are contained within the
ticket, they are not placed in emails. I set PreferRichText and TrustHTMLAttachments to 1 in
my site configuration, but it hasn’t fixed the problem. Here are the headers for an example
email. The content type is set to text/plain.

TrustHTMLAttachments doesn’t affect outgoing email
It sounds a lot like you haven’t read docs/templates.pod and
implemented HTML templates

-kevin