HTML email with inline images

RT Users
3

Thanks Kevin

That appears to have fixed Problem1.

Now just need to get inline pictures to show on the email.

derekOn 16 July 2014 12:24, Kevin Curtis Kevin.Curtis@farsite.com wrote:

Hi Derek,

We had a similar problem as well, and we submitted a simple change to

Transaction.pm that solved the problem for us.

See In Line Images in Emails.

The change was submitted on 2nd June 2014

Regards

Kevin

From: rt-users [mailto:rt-users-bounces@lists.bestpractical.com] *On
Behalf Of *Derek keith
Sent: 16 July 2014 12:16
To: rt-users@lists.bestpractical.com
Subject: [rt-users] HTML email with inline images.

Hello List

Have just installed a clean RT4.2.5 system running on centos.

I’m testing at the moment and have run into issues with HTML formatted
email.

Scenario1

I’m using fetchmail to pull email form google via imap

Google appears to be creating a plain text version of all html formatted
email.

when the email reaches the ticket in RT the plain text email is listed but
not displays anything and the HTML formatted email is displayed correctly.
then the inline images are listed below as in screenshot.
http://static.bestpractical.com/blog/whats-new-in-4.2/ticket-history-inline-image.png
OK

Problem1

The Autoreply in HTML is replying with only the first plaintext part of
the email inside 

 html tags.it completely ignores the html part.


Think this may be what

[rt-users] In Line Images in Emails

may be experiencing.


Scenario 2


I’m using fetchmail to pull email form exchange via imap

when the email reaches the ticket in RT the HTML formatted email is

displayed correctly. Then the inline images are listed.  Good


Problem2

The Autoreply in HTML is replying, however the inline images have not been

added to the email so are displayed as empty boxes with red crosses. :frowning:


Have I missed something?


This at the moment is a bit of a show stopper as our customer user base

mostly use html formatted emails from outlook clients.


Improvements.


It would be nice if there was an option for inline pictures not to be

listed as attachments. only list files that have been attached such as

pdf’s spreadsheets, photos, documents etc. similar to how outlook works at

present.


Hopefully someone can help with pointer in the right direction.


Derek