HTML Cut/Paste Comments within RT

RT Users
1

I emailed th elist a few weeks ago about this from an email issue and we
made the suggested adjustments (Thank You!!)

We still have an issue when customers cut and paste from a web page into
the comment area of RT. It goes in fine but when you go to review it
later it is too large to display and when you open it via the link it
show globs of HTML code

Any ideas on how this can be avoided. We are thinking of adjusting the
interface to say NOT to do this but would rather have a solution if possible

Thanks in advance

Joe

2

I emailed th elist a few weeks ago about this from an email issue
and we made the suggested adjustments (Thank You!!)

We still have an issue when customers cut and paste from a web page
into the comment area of RT. It goes in fine but when you go to
review it later it is too large to display and when you open it via
the link it show globs of HTML code

Any ideas on how this can be avoided. We are thinking of adjusting
the interface to say NOT to do this but would rather have a solution
if possible

Joe

It isn’t clear if you want to make the HTML be displayed as real html
rather than escaped (which is one config setting) or bump up the
amount of text that can be displayed inline before RT displays the
‘too large’ message (which is a different config setting)

-kevin