HowTo make new correspondence send email to Owner?

How can I get new correspondence automatically send email to the task
Owner? Or does it do this automatically?

-Matt

At 7/23/2005 05:52 PM, Matt England wrote:

How can I get new correspondence automatically send email to the task
Owner? Or does it do this automatically?

I have yet to see an auto-email to a task owner per a ticket correspondence
update happen with my current configuration.

-Matt

Remember that, by default, the “NotifyActor” setting in RT will squelch
the outgoing e-mail if the person making the correspondence is the
owner. You can either turn on NotifyActor, or test with different
identities.

Also, check your global scripts and make sure you have an “On
Correspond, Notify Owner” action in there with a valid template.

Rick R.

Matt England wrote:

At 7/23/2005 05:52 PM, Matt England wrote:

How can I get new correspondence automatically send email to the task
Owner? Or does it do this automatically?

I have yet to see an auto-email to a task owner per a ticket
correspondence update happen with my current configuration.

-Matt


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Be sure to check out the RT Wiki at http://wiki.bestpractical.com

Rick Russell
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Thanks Rick, I’ll be looking into these things. -Matt

At 7/24/2005 08:10 AM, Rick Russell wrote: