Hello everybody,
is there a way to notify the Requestors after Taking a Ticket.
I want to send a Mail with:
Hello Requestor,
your Ticket blabla hast been Taken by Mister Smith …
To show the Contact to the Requestor.
Thanks
Sascha
Hello everybody,
is there a way to notify the Requestors after Taking a Ticket.
I want to send a Mail with:
Hello Requestor,
your Ticket blabla hast been Taken by Mister Smith …
To show the Contact to the Requestor.
Thanks
Sascha
I have written a OnTicketPickup ScripCondition.
Which matches when:
The ticket status is new and the owner is nobody.
I think it should be in the list archives, look for it there if you don’t find
it I will repackage it for you and send it to you.
But you should be able to use it with a Notify scrip action.On Wednesday 05 June 2002 16:05, Sascha Teifke wrote:
Hello everybody,
is there a way to notify the Requestors after Taking a Ticket.
I want to send a Mail with:
Hello Requestor,
your Ticket blabla hast been Taken by Mister Smith …
To show the Contact to the Requestor.
Thanks
Sascha
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