Howto: Condtion to Send Email onTake

Hello everybody,

is there a way to notify the Requestors after Taking a Ticket.

I want to send a Mail with:
Hello Requestor,

your Ticket blabla hast been Taken by Mister Smith …

To show the Contact to the Requestor.

Thanks
Sascha

I have written a OnTicketPickup ScripCondition.
Which matches when:
The ticket status is new and the owner is nobody.
I think it should be in the list archives, look for it there if you don’t find
it I will repackage it for you and send it to you.
But you should be able to use it with a Notify scrip action.On Wednesday 05 June 2002 16:05, Sascha Teifke wrote:

Hello everybody,

is there a way to notify the Requestors after Taking a Ticket.

I want to send a Mail with:


Hello Requestor,

your Ticket blabla hast been Taken by Mister Smith …


To show the Contact to the Requestor.

Thanks
Sascha


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm