Howto add bcc?

Hi,

When I create a ticket, I cannot add a bbc. Is it possible or why not?
And is it possible to add bcc when corresponding via email?

Sergio Roberto Charpinel Jr.

Thanks Kenneth,

But, when you respond a ticket via web interface, you can add Bcc and Cc,
right?
But not when creating one.
What about creating a Custom field? I’ll need a scrip to email the adresses
in the custom field, and send a separate email for each address, or send one
for all of them but as bcc.
Do you have some code that do something similar to this?

Thanks a lot.2010/3/23 Kenneth Crocker kfcrocker@lbl.gov

Sergio,

There is no ticket or Queue “Watcher” designation for Bcc, therefore there
is no field and if there is no field, there is no code to update such a
field. I guess it wasn’t part of the initial design. I’ve never seen a
demand for it in the past few years. Sorry. Depending on use, you could
create a CF for it. I have a couple CF’s (QA Approver, Migrator) that I use
for emailing notices for certain workflow responsibilities, etc.

Kenn
LBNL

On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. < sergiocharpinel@gmail.com> wrote:

Hi,

When I create a ticket, I cannot add a bbc. Is it possible or why not?
And is it possible to add bcc when corresponding via email?


Sergio Roberto Charpinel Jr.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Sergio Roberto Charpinel Jr.

Ok Kenneth,

Adding Cc or Bcc one time, as email recipients, would work for me.
But I would like to know if is possible to add it when creating a ticket (In
web interface, I can’t see this option while creating ticket, just when
responding one).
And if is possible to add it via e-mail.

Thanks2010/3/23 Kenneth Crocker kfcrocker@lbl.gov

Sergio,

Notice that what you call “Add Bcc or Cc” RT calls adding a “ONE TIME” Bcc
or Cc. That means they are not PERMANENTLY added to the ticket, therefore,
they are merely appended to the email as recipients, not ticket watchers.

My scrip merely picks up the value of the CF (in my case they are User
names) append the rest of our email address to it (@xxx.gov) and then uses
it as an “other” for the “Notify Other on Correspond” scrip, which uses a
modified template to insert that address. I do not have any code that emails
several addresses out of a CF. I was merely suggesting the idea. Sorry.

Kenn
LBNL

On Tue, Mar 23, 2010 at 8:12 AM, Sergio Charpinel Jr. < sergiocharpinel@gmail.com> wrote:

Thanks Kenneth,

But, when you respond a ticket via web interface, you can add Bcc and Cc,
right?
But not when creating one.
What about creating a Custom field? I’ll need a scrip to email the
adresses in the custom field, and send a separate email for each address, or
send one for all of them but as bcc.
Do you have some code that do something similar to this?

Thanks a lot.

2010/3/23 Kenneth Crocker kfcrocker@lbl.gov

Sergio,

There is no ticket or Queue “Watcher” designation for Bcc, therefore
there is no field and if there is no field, there is no code to update such
a field. I guess it wasn’t part of the initial design. I’ve never seen a
demand for it in the past few years. Sorry. Depending on use, you could
create a CF for it. I have a couple CF’s (QA Approver, Migrator) that I use
for emailing notices for certain workflow responsibilities, etc.

Kenn
LBNL

On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. < sergiocharpinel@gmail.com> wrote:

Hi,

When I create a ticket, I cannot add a bbc. Is it possible or why not?
And is it possible to add bcc when corresponding via email?


Sergio Roberto Charpinel Jr.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Sergio Roberto Charpinel Jr.

Sergio Roberto Charpinel Jr.

That’s fine Kenneth. Thanks for your help

I dont want to add a permanent Bcc.
I just want to add a bcc for that message (not for the ticket) when creating
the ticket, and via e-mail.2010/3/24 Kenneth Crocker kfcrocker@lbl.gov

Sergio,

Based on current design and code, I can’t see any way for delivered RT to
add a permanent Bcc to a ticket. As I mentioned before, the only thought
I have toward that functionality would be to create a CF and a scrip to
maintain it and a template for the emails. Sorry I can’t help further.

Kenn
LBNL

On Wed, Mar 24, 2010 at 4:29 AM, Sergio Charpinel Jr. < sergiocharpinel@gmail.com> wrote:

Ok Kenneth,

Adding Cc or Bcc one time, as email recipients, would work for me.
But I would like to know if is possible to add it when creating a ticket
(In web interface, I can’t see this option while creating ticket, just when
responding one).
And if is possible to add it via e-mail.

Thanks

2010/3/23 Kenneth Crocker kfcrocker@lbl.gov

Sergio,

Notice that what you call “Add Bcc or Cc” RT calls adding a "ONE TIME"
Bcc or Cc. That means they are not PERMANENTLY added to the ticket,
therefore, they are merely appended to the email as recipients, not ticket
watchers.

My scrip merely picks up the value of the CF (in my case they are User
names) append the rest of our email address to it (@xxx.gov) and then
uses it as an “other” for the “Notify Other on Correspond” scrip, which uses
a modified template to insert that address. I do not have any code that
emails several addresses out of a CF. I was merely suggesting the idea.
Sorry.

Kenn
LBNL

On Tue, Mar 23, 2010 at 8:12 AM, Sergio Charpinel Jr. < sergiocharpinel@gmail.com> wrote:

Thanks Kenneth,

But, when you respond a ticket via web interface, you can add Bcc and
Cc, right?
But not when creating one.
What about creating a Custom field? I’ll need a scrip to email the
adresses in the custom field, and send a separate email for each address, or
send one for all of them but as bcc.
Do you have some code that do something similar to this?

Thanks a lot.

2010/3/23 Kenneth Crocker kfcrocker@lbl.gov

Sergio,

There is no ticket or Queue “Watcher” designation for Bcc, therefore
there is no field and if there is no field, there is no code to update such
a field. I guess it wasn’t part of the initial design. I’ve never seen a
demand for it in the past few years. Sorry. Depending on use, you could
create a CF for it. I have a couple CF’s (QA Approver, Migrator) that I use
for emailing notices for certain workflow responsibilities, etc.

Kenn
LBNL

On Tue, Mar 23, 2010 at 7:23 AM, Sergio Charpinel Jr. < sergiocharpinel@gmail.com> wrote:

Hi,

When I create a ticket, I cannot add a bbc. Is it possible or why not?
And is it possible to add bcc when corresponding via email?


Sergio Roberto Charpinel Jr.

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


Sergio Roberto Charpinel Jr.


Sergio Roberto Charpinel Jr.

Sergio Roberto Charpinel Jr.