How's 3.6.0 working for you

G’Day,
Our group is new to RT. We still have that clear plastic coating
over our installation. You know the plastic that rolls up at a corner
and only comes off completely when someone has the time to pick at it.
We have been unable to successfully install 3.6.0. on a server
running Linux CentOS 4.3. There, I said it! We are not doing an upgrade
but a start from scratch installation. Not having grown up with RT from
its infancy we are not sure if the problem is unique to us or because of
the new plastic smell of RT 3.6.0.
We have been testing a 3.4.5 RPM install on a 3.8G DELL 1850
server, with 4G memory, running Linux CentOS 4.3. CentOS is a RHEL look
alike. The RT installation was configured with RTFM & RTIR. We are
looking to develop a production installation for an abuse management
system do out this fall. (according to the plan:) )
We did try numerous 3.4.5 source installs. Bugs and a trip
through dependency Hades leads us to question if it was our O/S of
choice and not RT. The RPM install was much smoother. A genuflection to
the poor soul would invested the time in sowing the RPM seeds and had
the compassion to share his harvest. The RPM puts stuff where you would
find them in an RH world. Some of our team new to RH find that
difficult.
We have a bug with the RTIR module installation on both an RT
RPM install and an RT source install. When you try and examine history
of the user we get a --Can’t locate object method “Name” via package “No
object mapping for field”–. This has been noted in a posting on the
mailing list Mar. 2005 but no answer was posted.
Hey wasn’t this suppose to be about RT 3.6.0?
We haven’t thrown our hands up yet on an 3.6.0 install. I am
continuing the development and design with 3.4.5 while another
individual is trying to get 3.6.0 up and running. His head is bare in
spots from pulling hair out but he hasn’t started to throw things yet so
he is plans to continue the search for the 3.6.0 grail. If he is
successful we should have an installation process we would be willing to
share.
The company planner hoping to start the abuse management system
on 3.6.0. I have been investigating paying for some support to get a
3.6.0 install up and running with RTFM and RTIR modules. The company
bean counters opened the purse strings to let me buy the O’Reilly book
but are not as forth coming with rupees for installation support. I am
just hoping we don’t have to abandon the 3.6.0 search because of time
constraints.
I am impressed with the RT community on this board. I suspect
they all have their installation nightmares. Some correspondence have
given me some insight. Responders have admitted RT is not a turn key
install and many of the secrets to a successful installation are locked
away in the minds of techies and rarely shared. My background is
aviation. Planning and design are critical before a production
implementation if you don’t want aluminum rain:( I am finding this part
difficult because everyone is focused on getting it working without a
clear definition of what working means.

Sean Conway
Network System Specialist

Conway, Sean wrote:

We have been testing a 3.4.5 RPM install on a 3.8G DELL 1850
server, with 4G memory, running Linux CentOS 4.3. CentOS is a RHEL look
alike.
We are running the exact same OS.
The RT installation was configured with RTFM & RTIR.
But we do not use RTFM and RTIR
We have a bug with the RTIR module installation on both an RT
RPM install and an RT source install.

Can’t help you out there.

Hey wasn’t this suppose to be about RT 3.6.0?
We haven’t thrown our hands up yet on an 3.6.0 install. I am
continuing the development and design with 3.4.5 while another
individual is trying to get 3.6.0 up and running. His head is bare in
spots from pulling hair out but he hasn’t started to throw things yet so
he is plans to continue the search for the 3.6.0 grail. If he is
successful we should have an installation process we would be willing to
share.

I’d be willing to share my installation procedure except I do it from
the head and loosely based on
http://wiki.bestpractical.com/index.cgi?RHEL4InstallGuide

The company planner hoping to start the abuse management system
on 3.6.0. I have been investigating paying for some support to get a
3.6.0 install up and running with RTFM and RTIR modules. The company
bean counters opened the purse strings to let me buy the O’Reilly book
but are not as forth coming with rupees for installation support. I am
just hoping we don’t have to abandon the 3.6.0 search because of time
constraints.

That would be a shame, like the wording of one testimonial on the
BestPractical site :
"Doing helpdesk/support without RT is like watching TV without TiVo, I
can only stand it for a short while."
I share this feeling even though I am not a user of TiVo.

I am impressed with the RT community on this board. I suspect
they all have their installation nightmares. Some correspondence have
given me some insight. Responders have admitted RT is not a turn key
install and many of the secrets to a successful installation are locked
away in the minds of techies and rarely shared.
Though rarely shared they are indeed valuable and should be treated like
a +5 sword you find after killing the last dungeon boss.
My background is
aviation. Planning and design are critical before a production
implementation if you don’t want aluminum rain:( I am finding this part
difficult because everyone is focused on getting it working without a
clear definition of what working means.

Are you explaining you’re not sure of how to use the system or not sure
when the system actually works ?

Sean Conway
Network System Specialist

If you want I’m willing to help you out on a 100% base, personal mail
and direct communication. No charge I promise.
The only feedback I would like is someone on your side trying to
document it as completely as possible, and so we can return this
valuable information back to the community.

So my offer, I have the time, the knowledge and the will. You care to
document and share ?

You may reply on or off-list as you like.

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Systeembeheerder, Programmeur ^ Tel: +32(0)9/355 13 31
niels@bubbles-it.be ^ Fax: +32(0)9/355 13 41

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that you actually look forward to the trip.

  • Caskie Stinnett, “Out of the Red”

What specific problems are you encountering with the 3.6.0 installation? Installing RT 3.6.0 from the tarball using the procedure in the enclosed documentation was clean and unproblematic for me.

Tim Smith

“Conway, Sean” sean.conway@mtsallstream.com 06/22/06 9:41 AM >>>

We have a bug with the RTIR module installation on both an RT
RPM install and an RT source install. When you try and examine history
of the user we get a --Can’t locate object method “Name” via package “No
object mapping for field”–. This has been noted in a posting on the
mailing list Mar. 2005 but no answer was posted.
Hey wasn’t this suppose to be about RT 3.6.0?
We haven’t thrown our hands up yet on an 3.6.0 install. I am
continuing the development and design with 3.4.5 while another
individual is trying to get 3.6.0 up and running. His head is bare in
spots from pulling hair out but he hasn’t started to throw things yet so
he is plans to continue the search for the 3.6.0 grail. If he is
successful we should have an installation process we would be willing to
share.