I’ve trying to make the Statistic 3 work for RT. I seems installed GD::Graph
successfully after a lot of work (install every little thing to make GD work
and then GD::Graph).
However the graphs still doesn’t show and i haven’t got the link in the left
panel. I wonder if i have miss anything (i unpacked it into
/opt/rt3/share/html and installed GD::Graph)? Btw, is there any guide with
Statistics3? coz i don’t really know what i expect to see. Though i’m sure i
haven’t got what i should have.
For example, in the RT Statistics: Calls per queue per day page, there is
edv-b edv-hh edvintern columns, what does that mean? Can anyone tell me a
bit more about this statistics package? I’m sorry if i asked any stupid
question but i do tried to read the list achieve and can’t find much clue.
I’ve trying to make the Statistic 3 work for RT. I seems installed GD::Graph
successfully after a lot of work (install every little thing to make GD work
and then GD::Graph).
However the graphs still doesn’t show and i haven’t got the link in the left
panel. I wonder if i have miss anything (i unpacked it into
/opt/rt3/share/html and installed GD::Graph)? Btw, is there any guide with
Statistics3? coz i don’t really know what i expect to see. Though i’m sure i
haven’t got what i should have.
For example, in the RT Statistics: Calls per queue per day page, there is
edv-b edv-hh edvintern columns, what does that mean? Can anyone tell me a
bit more about this statistics package? I’m sorry if i asked any stupid
question but i do tried to read the list achieve and can’t find much clue.
I don’t know that I can help too much, as my graphs don’t work either,
but you should have unpacked it into /opt/rt3/local/html. The link does
show up in my left hand menu bar
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
I’ve trying to make the Statistic 3 work for RT. I seems installed
GD::Graph
successfully after a lot of work (install every little thing to make
GD
work
and then GD::Graph).
However the graphs still doesn’t show and i haven’t got the link in
the
left
panel. I wonder if i have miss anything (i unpacked it into
/opt/rt3/share/html and installed GD::Graph)? Btw, is there any guide
with
Statistics3? coz i don’t really know what i expect to see. Though i’m
sure
i
haven’t got what i should have.
For example, in the RT Statistics: Calls per queue per day page,
there is
edv-b edv-hh edvintern columns, what does that mean? Can anyone
tell me
a
bit more about this statistics package? I’m sorry if i asked any
stupid
question but i do tried to read the list achieve and can’t find much
clue.
I installed to /opt/rt3/local/html and installed GD and GD::Graph w/o
error, but also do not get the graphs. Is GD::Graph the only module
needed and is there a way to easily test my GD::Graph installation?
Thanks
-Micah
Micah J. Cooper
Manager, Computing Services
School of Engineering & Applied Science
Miami University, Oxford OH 45056On Jan 6, 2004, at 9:17 AM, Kelly F. Hickel wrote:
I don’t know that I can help too much, as my graphs don’t work either,
but you should have unpacked it into /opt/rt3/local/html. The link
does
show up in my left hand menu bar
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
I’ve trying to make the Statistic 3 work for RT. I seems installed
GD::Graph
successfully after a lot of work (install every little thing to make
GD
work
and then GD::Graph).
However the graphs still doesn’t show and i haven’t got the link in
the
left
panel. I wonder if i have miss anything (i unpacked it into
/opt/rt3/share/html and installed GD::Graph)? Btw, is there any guide
with
Statistics3? coz i don’t really know what i expect to see. Though i’m
sure
i
haven’t got what i should have.
For example, in the RT Statistics: Calls per queue per day page,
there is
edv-b edv-hh edvintern columns, what does that mean? Can anyone
tell me
a
bit more about this statistics package? I’m sorry if i asked any
stupid
question but i do tried to read the list achieve and can’t find much
clue.
You can go to where you built GD::Graph (/root/.cpan/build/GDGraph-1.43
if you installed as root via CPAN), type “make samples” and then see if
you can view the resulting .png files. That will tell you whether or
not GD::Graph is working. I have to tell you that mine is working,
although I can’t see any graphs in the stats package.
I’ve found a pretty serious bug in the Statistics package, I’ve fixed
one of the reports, but need to go through the rest as well.
RT::Date->SetToMidnight() sets the specified date object to midnight
GMT, but the rest of the stats package assumes it’s midnight local time.
I haven’t looked into the graph problem yet, but hope to yet this week.
I’m also reorganizing the code, hopefully making it easier to
read/modify…
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
I installed to /opt/rt3/local/html and installed GD and GD::Graph w/o
error, but also do not get the graphs. Is GD::Graph the only module
needed and is there a way to easily test my GD::Graph installation?
Thanks
-Micah
Micah J. Cooper
Manager, Computing Services
School of Engineering & Applied Science
Miami University, Oxford OH 45056
I don’t know that I can help too much, as my graphs don’t work
either,
but you should have unpacked it into /opt/rt3/local/html. The link
does
show up in my left hand menu bar
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
I’ve trying to make the Statistic 3 work for RT. I seems installed
GD::Graph
successfully after a lot of work (install every little thing to
make
GD
work
and then GD::Graph).
However the graphs still doesn’t show and i haven’t got the link in
the
left
panel. I wonder if i have miss anything (i unpacked it into
/opt/rt3/share/html and installed GD::Graph)? Btw, is there any
guide
with
Statistics3? coz i don’t really know what i expect to see. Though
i’m
sure
i
haven’t got what i should have.
For example, in the RT Statistics: Calls per queue per day page,
there is
edv-b edv-hh edvintern columns, what does that mean? Can anyone
tell me
a
bit more about this statistics package? I’m sorry if i asked any
stupid
question but i do tried to read the list achieve and can’t find
much
clue.
Can anyone tell those having problems with Statistics3 not showing the
charts
what versions of these programs need to be installed to make it work
GD
GD::Graph
libgd.so
of course, please include any other programs needed I might have missed
above.
I
am on RedHat 9 running RT 3.0.8 with mysql.
I have gd-devel-1.8.4-11 installed but I believe the Statistics3 package
needs a v2.+
John Giles
john@trdlnk.comOn Tue, 6 Jan 2004 08:17:55 -0600, Kelly F. Hickel kfh@mqsoftware.com wrote:
I don’t know that I can help too much, as my graphs don’t work either,
but you should have unpacked it into /opt/rt3/local/html. The link does
show up in my left hand menu bar
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
I’ve trying to make the Statistic 3 work for RT. I seems installed
GD::Graph
successfully after a lot of work (install every little thing to make
GD
work
and then GD::Graph).
However the graphs still doesn’t show and i haven’t got the link in
the
left
panel. I wonder if i have miss anything (i unpacked it into
/opt/rt3/share/html and installed GD::Graph)? Btw, is there any guide
with
Statistics3? coz i don’t really know what i expect to see. Though i’m
sure
i
haven’t got what i should have.
For example, in the RT Statistics: Calls per queue per day page,
there is
edv-b edv-hh edvintern columns, what does that mean? Can anyone
tell me
a
bit more about this statistics package? I’m sorry if i asked any
stupid
question but i do tried to read the list achieve and can’t find much
clue.
Can anyone tell those having problems with Statistics3 not showing the
charts
what versions of these programs need to be installed to make it work
GD
GD::Graph
libgd.so
I’m running on Fedora and I had no problems once I had all the
dependencies properly installed.
I’m using stock base or released-updates RPMS unless otherwise noted.
Michael S. Liebman m-liebman@northwestern.edu http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
You need gd >= 2.0.15. Please read the README that comes with the
statistics package.
Also, If you are using a Redhat compiled mod_perl RPM, the one you
have is severely broken.
Michael
Michael S. Liebman m-liebman@northwestern.edu http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
I’m at gd-2.0.15-1 and gd-devel-2.0.15-1 with the same problems.
I think I’m on to something, although I can’t see how this ever worked.
The Elements/Chart script seems to render the bits that make up the .png
image right in the stream with HTML, so if you save the location from a
browser, the .png is invalid, but if you look at the end of the file,
you’ll see a bunch of HTML. If you comment out the $m->print at the top
of Chart, and the $r->content_type call, you’ll get an html page.
So somehow we have to get the image separated from the html…
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
You need gd >= 2.0.15. Please read the README that comes with the
statistics package.
Also, If you are using a Redhat compiled mod_perl RPM, the one you
have is severely broken.
Michael
Michael S. Liebman m-liebman@northwestern.edu http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
In trying to debug the graphics stuff, I removed the $m->abort() from
the top of the file. This appears to be required to make mason stop
processing the rest of the file, because if it does, html will be
produced, even if that’s the end of the directives. When I put the
abort back in, I get a png file with an initial blank line, which makes
it unreadable.
So, the upshot seems to be that the RTFM that was put out last night
still didn’t fix the blank line problem for me. I’m going to try
uninstalling RTFM and reinstalling the release from last night.
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
-----Original Message-----
From: Kelly F. Hickel
Sent: Friday, January 09, 2004 11:39 AM
To: m-liebman@northwestern.edu; Ada Hui
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
I’m at gd-2.0.15-1 and gd-devel-2.0.15-1 with the same problems.
I think I’m on to something, although I can’t see how this ever
worked.
The Elements/Chart script seems to render the bits that make up the
.png
image right in the stream with HTML, so if you save the location from
a
browser, the .png is invalid, but if you look at the end of the file,
you’ll see a bunch of HTML. If you comment out the $m->print at the
top
of Chart, and the $r->content_type call, you’ll get an html page.
So somehow we have to get the image separated from the html…
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
You need gd >= 2.0.15. Please read the README that comes with the
statistics package.
Also, If you are using a Redhat compiled mod_perl RPM, the one you
have is severely broken.
Michael
Michael S. Liebman m-liebman@northwestern.edu http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
So, the upshot seems to be that the RTFM that was put out last night
still didn’t fix the blank line problem for me. I’m going to try
uninstalling RTFM and reinstalling the release from last night.
That sounds like you haven’t flushed the mason cache of the RTFM
pages. Especially since this fixes it for other peopl
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Friday, January 09, 2004 1:11 PM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] How to work with Statistics3
So, the upshot seems to be that the RTFM that was put out last night
still didn’t fix the blank line problem for me. I’m going to try
uninstalling RTFM and reinstalling the release from last night.
That sounds like you haven’t flushed the mason cache of the RTFM
pages. Especially since this fixes it for other peopl
-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: Friday, January 09, 2004 2:14 PM
To: Kelly F. Hickel; ‘Jesse Vincent’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
<path_to_rt>/var/obj/standard
Remove everything in there.
That should clear it
I shut down apache, cleared /opt/rt3/var/mason_data/standard (the only
directory named standard that I could find), restarted apache, and had
the same results, namely a blank line in front of the PNG data.
I’ve also done an RTFM “make dropdb” and “make install” to try and make
sure everything was installed correctly, no help.
-Kelly
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Friday, January 09, 2004 1:11 PM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] How to work with Statistics3
So, the upshot seems to be that the RTFM that was put out last
night
still didn’t fix the blank line problem for me. I’m going to try
uninstalling RTFM and reinstalling the release from last night.
That sounds like you haven’t flushed the mason cache of the RTFM
pages. Especially since this fixes it for other peopl
Oops, yeah the mason_data one… the path looked kind of short.
I apologize for that.From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Friday, January 09, 2004 3:17 PM
To: AJ; Jesse Vincent
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: Friday, January 09, 2004 2:14 PM
To: Kelly F. Hickel; ‘Jesse Vincent’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
<path_to_rt>/var/obj/standard
Remove everything in there.
That should clear it
I shut down apache, cleared /opt/rt3/var/mason_data/standard (the only
directory named standard that I could find), restarted apache, and had
the same results, namely a blank line in front of the PNG data.
I’ve also done an RTFM “make dropdb” and “make install” to try and make
sure everything was installed correctly, no help.
-Kelly
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Friday, January 09, 2004 1:11 PM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] How to work with Statistics3
So, the upshot seems to be that the RTFM that was put out last
night
still didn’t fix the blank line problem for me. I’m going to try
uninstalling RTFM and reinstalling the release from last night.
That sounds like you haven’t flushed the mason cache of the RTFM
pages. Especially since this fixes it for other peopl
-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: Friday, January 09, 2004 3:04 PM
To: Kelly F. Hickel; ‘Jesse Vincent’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
Oops, yeah the mason_data one… the path looked kind of short.
I apologize for that.
No prob. I went back and looked, and there were other directories as
well (like local), so I nuked them all and restarted, still no joy…
-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Friday, January 09, 2004 3:17 PM
To: AJ; Jesse Vincent
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: Friday, January 09, 2004 2:14 PM
To: Kelly F. Hickel; ‘Jesse Vincent’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
<path_to_rt>/var/obj/standard
Remove everything in there.
That should clear it
I shut down apache, cleared /opt/rt3/var/mason_data/standard (the only
directory named standard that I could find), restarted apache, and had
the same results, namely a blank line in front of the PNG data.
I’ve also done an RTFM “make dropdb” and “make install” to try and
make
sure everything was installed correctly, no help.
-Kelly
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Friday, January 09, 2004 1:11 PM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] How to work with Statistics3
So, the upshot seems to be that the RTFM that was put out last
night
still didn’t fix the blank line problem for me. I’m going to
try
From desperation I started removing RTFM (by hand, no make remove or
install seems to exist), and when I got done, I couldn’t start apache.
Seems that somewhere along the way, some of the RTFM pieces had made it
into /opt/rt3/local, so the upgrade didn’t replace them. So, I cleaned
those out and reinstalled the new RTFM package, and I have graphics!!
There are still a few bugaboos in the last Stats package I published, I
should have a new one for everybody by the end of the day on Monday.
Thanks for everybody’s help!
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
-----Original Message-----
From: Kelly F. Hickel
Sent: Friday, January 09, 2004 3:02 PM
To: AJ; Jesse Vincent
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: Friday, January 09, 2004 3:04 PM
To: Kelly F. Hickel; ‘Jesse Vincent’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
Oops, yeah the mason_data one… the path looked kind of short.
I apologize for that.
No prob. I went back and looked, and there were other directories as
well (like local), so I nuked them all and restarted, still no joy…
-----Original Message-----
From: Kelly F. Hickel [mailto:kfh@mqsoftware.com]
Sent: Friday, January 09, 2004 3:17 PM
To: AJ; Jesse Vincent
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
-----Original Message-----
From: AJ [mailto:rt@musefoundry.com]
Sent: Friday, January 09, 2004 2:14 PM
To: Kelly F. Hickel; ‘Jesse Vincent’
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] How to work with Statistics3
<path_to_rt>/var/obj/standard
Remove everything in there.
That should clear it
I shut down apache, cleared /opt/rt3/var/mason_data/standard (the
only
directory named standard that I could find), restarted apache, and
had
the same results, namely a blank line in front of the PNG data.
I’ve also done an RTFM “make dropdb” and “make install” to try and
make
sure everything was installed correctly, no help.
-Kelly
Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677 kfh@mqsoftware.com
-----Original Message-----
From: Jesse Vincent [mailto:jesse@bestpractical.com]
Sent: Friday, January 09, 2004 1:11 PM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] How to work with Statistics3
So, the upshot seems to be that the RTFM that was put out last
night
still didn’t fix the blank line problem for me. I’m going to
try
uninstalling RTFM and reinstalling the release from last
night.
That sounds like you haven’t flushed the mason cache of the
RTFM
pages. Especially since this fixes it for other peopl