How to unset a ticket's Due date?

RT Users
1

I’m trying to remove a Due date from a ticket.

Historically, entering “-” or “0” into the field worked fine for me. When
I try this now however (RT v4.2.5), the page just reloads and the date
doesn’t get removed. Neither “not set” nor just whitespace have any effect
when entered either.

Nothing amazing is showing up in the logs:

[…] [warning]: Couldn’t parse date ‘-’ by Time::ParseDate
(…/RT/Date.pm:231)
[…] [warning]: Couldn’t parse date ‘not set’ by Time::ParseDate
(…/RT/Date.pm:231)

What’s the “official” way to remove a Due date from a ticket now?

2

Given no answers yet, it seems that either no one can replicate this (in
which case a “works for me” would prompt me to debug further) or no one has
attempted to remove due dates from tickets in v4.2.5.

I’ll assume the latter and file a bug report.On 24 June 2014 21:40, Alex Peters alex@peters.net wrote:

I’m trying to remove a Due date from a ticket.

Historically, entering “-” or “0” into the field worked fine for me. When
I try this now however (RT v4.2.5), the page just reloads and the date
doesn’t get removed. Neither “not set” nor just whitespace have any effect
when entered either.

Nothing amazing is showing up in the logs:

[…] [warning]: Couldn’t parse date ‘-’ by Time::ParseDate
(…/RT/Date.pm:231)
[…] [warning]: Couldn’t parse date ‘not set’ by Time::ParseDate
(…/RT/Date.pm:231)

What’s the “official” way to remove a Due date from a ticket now?

3

Given no answers yet, it seems that either no one can replicate this (in
which case a “works for me” would prompt me to debug further) or no one
has attempted to remove due dates from tickets in v4.2.5.

I’ll assume the latter and file a bug report.

I'm trying to remove a Due date from a ticket.

Historically, entering "-" or "0" into the field worked fine for me.
 When I try this now however (RT v4.2.5), the page just reloads and
the date doesn't get removed.  Neither "not set" nor just whitespace
have any effect when entered either.

Nothing amazing is showing up in the logs:

[...] [warning]: Couldn't parse date '-' by Time::ParseDate
(.../RT/Date.pm:231)
[...] [warning]: Couldn't parse date 'not set' by Time::ParseDate
(.../RT/Date.pm:231)

What's the "official" way to remove a Due date from a ticket now?

Just set the date to 0.

Chris

4

Thank you, but entering “0” does not work for me.On 30/06/2014 5:30 pm, “Christian Loos” cloos@netcologne.de wrote:

Am 30.06.2014 08:04, schrieb Alex Peters:

Given no answers yet, it seems that either no one can replicate this (in
which case a “works for me” would prompt me to debug further) or no one
has attempted to remove due dates from tickets in v4.2.5.

I’ll assume the latter and file a bug report.

On 24 June 2014 21:40, Alex Peters <alex@peters.net mailto:alex@peters.net> wrote:

I'm trying to remove a Due date from a ticket.

Historically, entering "-" or "0" into the field worked fine for me.
 When I try this now however (RT v4.2.5), the page just reloads and
the date doesn't get removed.  Neither "not set" nor just whitespace
have any effect when entered either.

Nothing amazing is showing up in the logs:

[...] [warning]: Couldn't parse date '-' by Time::ParseDate
(.../RT/Date.pm:231)
[...] [warning]: Couldn't parse date 'not set' by Time::ParseDate
(.../RT/Date.pm:231)

What's the "official" way to remove a Due date from a ticket now?

Just set the date to 0.

Chris

5

I just couldn’t believe that something like this could be broken but
indeed this works in 4.2.4 and is broken in 4.2.5.

I think this is related to this commit:

Especially the change to RT::Date->Unix as I see this the logs if I enter 0:
Passed a unix time less than 0, forcing to 0: [-3600]

ChrisAm 30.06.2014 10:04, schrieb Alex Peters:

Thank you, but entering “0” does not work for me.

On 30/06/2014 5:30 pm, “Christian Loos” <cloos@netcologne.de mailto:cloos@netcologne.de> wrote:

Am 30.06.2014 08:04, schrieb Alex Peters:
> Given no answers yet, it seems that either no one can replicate
this (in
> which case a "works for me" would prompt me to debug further) or
no one
> has attempted to remove due dates from tickets in v4.2.5.
>
> I'll assume the latter and file a bug report.
>
>
> On 24 June 2014 21:40, Alex Peters <alex@peters.net <mailto:alex@peters.net> <mailto:alex@peters.net <mailto:alex@peters.net>>> wrote:
>
>     I'm trying to remove a Due date from a ticket.
>
>     Historically, entering "-" or "0" into the field worked fine
for me.
>      When I try this now however (RT v4.2.5), the page just
reloads and
>     the date doesn't get removed.  Neither "not set" nor just
whitespace
>     have any effect when entered either.
>
>     Nothing amazing is showing up in the logs:
>
>     [...] [warning]: Couldn't parse date '-' by Time::ParseDate
>     (.../RT/Date.pm:231)
>     [...] [warning]: Couldn't parse date 'not set' by Time::ParseDate
>     (.../RT/Date.pm:231)
>
>     What's the "official" way to remove a Due date from a ticket now?
>

Just set the date to 0.

Chris
6

I agree that the misbehaviour is caused by the commit you reference here.

I believe however that the problem is caused by the change to the
ProcessTicketDates method in RT::Interface::Web.

The method now erroneously skips adjusting the date if the date is not
set—even if explicitly not set by the user.On 30/06/2014 6:31 pm, “Christian Loos” cloos@netcologne.de wrote:

I just couldn’t believe that something like this could be broken but
indeed this works in 4.2.4 and is broken in 4.2.5.

I think this is related to this commit:
Merge branch '4.2/date-isset' into 4.2-trunk · bestpractical/rt@c4f7c8f · GitHub

Especially the change to RT::Date->Unix as I see this the logs if I enter
0:
Passed a unix time less than 0, forcing to 0: [-3600]

Chris

Am 30.06.2014 10:04, schrieb Alex Peters:

Thank you, but entering “0” does not work for me.

On 30/06/2014 5:30 pm, “Christian Loos” <cloos@netcologne.de mailto:cloos@netcologne.de> wrote:

Am 30.06.2014 08:04, schrieb Alex Peters:
> Given no answers yet, it seems that either no one can replicate
this (in
> which case a "works for me" would prompt me to debug further) or
no one
> has attempted to remove due dates from tickets in v4.2.5.
>
> I'll assume the latter and file a bug report.
>
>
> On 24 June 2014 21:40, Alex Peters <alex@peters.net <mailto:alex@peters.net> <mailto:alex@peters.net <mailto:alex@peters.net>>> wrote:
>
>     I'm trying to remove a Due date from a ticket.
>
>     Historically, entering "-" or "0" into the field worked fine
for me.
>      When I try this now however (RT v4.2.5), the page just
reloads and
>     the date doesn't get removed.  Neither "not set" nor just
whitespace
>     have any effect when entered either.
>
>     Nothing amazing is showing up in the logs:
>
>     [...] [warning]: Couldn't parse date '-' by Time::ParseDate
>     (.../RT/Date.pm:231)
>     [...] [warning]: Couldn't parse date 'not set' by

Time::ParseDate

>     (.../RT/Date.pm:231)
>
>     What's the "official" way to remove a Due date from a ticket

now?

>

Just set the date to 0.

Chris
7

Just for the mailing list records, a fix for this regression has been
merged to 4.2-trunk and will be in 4.2.6

-kevin