How to transmit a value of custom field on an other custom field

Hi all,

I’m looking for a way to add tickets automatically when a select a value of
a Custom field, I try to do this:

Condition: defined by user
Action: Create tickets
Template: Approved
Stage: TransactionCreate

Condition:

return undef unless
($self->TicketObj->FirstCustomFieldValue(‘test2’) =~ /Oui/i);
return 1;

Template:

===Create-Ticket: codereview
Depended-On-By: TOP
Queue: Test
Type: approval
Content: Someone has created a ticket. you should review and approve it, so
they can finish their work
ENDOFCONTENT

This allows to create a ticket automaticlly when i Select ‘Oui’ on Custom
Field ‘test2’, i need also to transmit automaticlly a value of an other
custom field when i select ‘Oui’ on Custom Field ‘test2’, please can you
tell me how i can do this?

Thank you,

I try to add this “test: {$Ticket->FirstCustomFieldValue(‘Your Custom Field
Name’);}” on my template but that doesn’t work,

Can you help me please,2009/3/24 hanane ourdani hanane.ourdani@gmail.com

Hi all,

I’m looking for a way to add tickets automatically when a select a value of
a Custom field, I try to do this:

Condition: defined by user
Action: Create tickets
Template: Approved
Stage: TransactionCreate

Condition:

return undef unless
($self->TicketObj->FirstCustomFieldValue(‘test2’) =~ /Oui/i);
return 1;

Template:

===Create-Ticket: codereview
Subject: Code review for {$Tickets{‘TOP’}->Subject}
Depended-On-By: TOP
Queue: Test
Type: approval
Content: Someone has created a ticket. you should review and approve it, so
they can finish their work
ENDOFCONTENT

This allows to create a ticket automaticlly when i Select ‘Oui’ on Custom
Field ‘test2’, i need also to transmit automaticlly a value of an other
custom field when i select ‘Oui’ on Custom Field ‘test2’, please can you
tell me how i can do this?

Thank you,

Hanane,

Try dropping the semicolon. It's not needed in a template. I insert 

all sorts of Ticket and Custom Field data in my templates and never use
the semi-colon. Hope this helps.

Kenn
LBNLOn 3/25/2009 5:25 AM, hanane ourdani wrote:

I try to add this “test: {$Ticket->FirstCustomFieldValue(‘Your Custom
Field Name’);}” on my template but that doesn’t work,

Can you help me please,

2009/3/24 hanane ourdani <hanane.ourdani@gmail.com
mailto:hanane.ourdani@gmail.com>

Hi all,

I'm looking for a way to add tickets automatically when a select a
value of a Custom field, I try to do this:


Condition: defined by user
Action: Create tickets
Template: Approved
Stage: TransactionCreate

Condition:   

return undef unless
($self->TicketObj->FirstCustomFieldValue('test2') =~ /Oui/i);
return 1;

Template:

===Create-Ticket: codereview
Subject: Code review for {$Tickets{'TOP'}->Subject}
Depended-On-By: TOP
Queue: Test
Type: approval
Content: Someone has created a ticket. you should review and
approve it, so they can finish their work
ENDOFCONTENT

This allows to create a ticket automaticlly when i Select 'Oui' on
Custom Field 'test2', i need also to transmit automaticlly a value
of an other custom field when i select 'Oui' on Custom Field
'test2', please can you tell me how i can do this?

Thank you,


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