Greetings to all of you
I am trying to make my RT 4 to show me how much time had been spent on a
ticket.
I need to see “timeworked” for open, stalled, acf tickets as well.
I installed the Activity Reports by Best Practical but it shows time
worked for resolved tickets only.
I need to see time worked for tickets in the other statuses.
Could anyone help me?
Thank you in advance!
Best regards
K. Haytova