As far as RT getting mail from an exchange server, simply
tell your exchange server to forward a copy of the mail from
the receiving account to your RT account.
Be forwarned however, that what we’ve seen is that Exchange
doesn’t appear to forward the mail immediately. This wouldn’t
be a problem, except we’ve also seen cases where someone will
look at the message in exchange, and then exchange never
forwards a copy to rt.
Our Exchange admin set the inbound address (firstname.lastname@example.org) as
a distribution list with the RT address (email@example.com) as
the only member. The RT local sendmail points to our mail gateway
as its smart relay.
Yeah, after checking with our Exchange admin, that’s exactly what he did. And YES, it still won’t forward a message that’s come in, and read in exchange, before the message is forwarded.
I suspect the exchange has a subthread that forwards the message, but only forwards unread messages.
You can test this by sending a message into exchange, and reading it, in Outlook, as soon as it hits that mailbox.
You won’t see this behavior unless you have people reading messages in Outlook, as well as Exchange.
Dimension 7/Stargate Online
Top post? http://www.caliburn.nl/topposting.html
Random thought #5 (Collect all 18)
“Freedom is not worth having if it does not include the freedom to make mistakes. It passes my comprehension how human beings, be they ever so experienced and able, can delight in depriving other human beings of that precious right.” - Mohandas K. Ghandi