How to tie RT to Exchange 5.5?

Hi,

I Want to put the RT machine in the DMZ and have email that get to our
exchange 5.5 server as rt@example.com, be rerouted to rt@rt.example.com. If
possible I also want RT to use a remote sendmail, than the local one.

does anybody have knowledge on how to do this?

thanks,
/Shmulik.

Shmulik Gazit
Application Engineer
Olive Software LTD.
http://www.olivesoftware.com
Phone: +972-9-7643525
Direct: +972-9-7643510
Cell: +972-54-483949
Fax: +972-9-7643526
ICQ: 4262850
MSN: shmulikgazit@hotmail.com
YahooM: shmulikgazit@yahoo.com
AOL: ShmulikGZ

Hi,

I have set up my RT server to receive email from an account in Exchange by
using fetchmail through an NT/Exchange account. I used the same username on
both RT and NT servers so as to make replying through NT easy. I’m still
using a local sendmail though.

Regards
Bafana Mtshali-----Original Message-----
From: Shmulik Gazit [mailto:Shmulik@olivesoftware.com]
Sent: 31 March 2003 01:38
To: Rt-Users (E-mail)
Subject: [rt-users] How to tie RT to Exchange 5.5?

Hi,

I Want to put the RT machine in the DMZ and have email that get to our
exchange 5.5 server as rt@example.com, be rerouted to rt@rt.example.com. If
possible I also want RT to use a remote sendmail, than the local one.

does anybody have knowledge on how to do this?

thanks,
/Shmulik.

Shmulik Gazit
Application Engineer
Olive Software LTD.
http://www.olivesoftware.com
Phone: +972-9-7643525
Direct: +972-9-7643510
Cell: +972-54-483949
Fax: +972-9-7643526
ICQ: 4262850
MSN: shmulikgazit@hotmail.com
YahooM: shmulikgazit@yahoo.com
AOL: ShmulikGZ

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I have set up my RT server to receive email from an account in Exchange by
using fetchmail through an NT/Exchange account. I used the same username on
both RT and NT servers so as to make replying through NT easy. I’m still
using a local sendmail though.

My setup is:

mx1.mydomain.com is the public access MX for mydomain.com.
support.mydomain.com has a separate MX record. It is firewalled to allow
SMTP connections only from mx1.mydomain.com (it is in the DMZ). This
computer runs RT/Sendmail/Postgres/Apache.

itsupport@mydomain.com is forwarded (via Courier aliases) to
itsupport@support.mydomain.com.

Courier takes care of the rest. Gets rid of fetchmail from the setup :wink:

I certainly don’t see any reason why Exchange cannot replace Courier in
the above setup.

I have a CanonicalizeAddress routine too, just in case. :slight_smile:

Binand

Hi,

I Want to put the RT machine in the DMZ and have email that get to our
exchange 5.5 server as rt@example.com, be rerouted to rt@rt.example.com. If
possible I also want RT to use a remote sendmail, than the local one.

Well, since (I think) RT doesn’t contain it’s own smtp routines, you’d have to use some sendmail type program on the rt machine, but that sendmail can be configured to send mail through another machine.

As far as RT getting mail from an exchange server, simply tell your exchange server to forward a copy of the mail from the receiving account to your RT account.
Be forwarned however, that what we’ve seen is that Exchange doesn’t appear to forward the mail immediately. This wouldn’t be a problem, except we’ve also seen cases where someone will look at the message in exchange, and then exchange never forwards a copy to rt.

Russ Johnson
Dimension 7/Stargate Online
http://www.dimstar.net

Top post? http://www.caliburn.nl/topposting.html

Random thought #5 (Collect all 18)
“Freedom is not worth having if it does not include the freedom to make mistakes. It passes my comprehension how human beings, be they ever so experienced and able, can delight in depriving other human beings of that precious right.” - Mohandas K. Ghandi

Hi,

I Want to put the RT machine in the DMZ and have email that
get to our
exchange 5.5 server as rt@example.com, be rerouted to
rt@rt.example.com. If
possible I also want RT to use a remote sendmail, than the
local one.

Well, since (I think) RT doesn’t contain it’s own smtp
routines, you’d have to use some sendmail type program on the
rt machine, but that sendmail can be configured to send mail
through another machine.

As far as RT getting mail from an exchange server, simply
tell your exchange server to forward a copy of the mail from
the receiving account to your RT account.
Be forwarned however, that what we’ve seen is that Exchange
doesn’t appear to forward the mail immediately. This wouldn’t
be a problem, except we’ve also seen cases where someone will
look at the message in exchange, and then exchange never
forwards a copy to rt.

Russ Johnson

Our Exchange admin set the inbound address (rt@example.com) as
a distribution list with the RT address (rt@rt.example.com) as
the only member. The RT local sendmail points to our mail gateway
as its smart relay.

kevin ferguson

As far as RT getting mail from an exchange server, simply
tell your exchange server to forward a copy of the mail from
the receiving account to your RT account.
Be forwarned however, that what we’ve seen is that Exchange
doesn’t appear to forward the mail immediately. This wouldn’t
be a problem, except we’ve also seen cases where someone will
look at the message in exchange, and then exchange never
forwards a copy to rt.

Our Exchange admin set the inbound address (rt@example.com) as
a distribution list with the RT address (rt@rt.example.com) as
the only member. The RT local sendmail points to our mail gateway
as its smart relay.

Yeah, after checking with our Exchange admin, that’s exactly what he did. And YES, it still won’t forward a message that’s come in, and read in exchange, before the message is forwarded.

I suspect the exchange has a subthread that forwards the message, but only forwards unread messages.

You can test this by sending a message into exchange, and reading it, in Outlook, as soon as it hits that mailbox.

You won’t see this behavior unless you have people reading messages in Outlook, as well as Exchange.

Russ Johnson
Dimension 7/Stargate Online
http://www.dimstar.net

Top post? http://www.caliburn.nl/topposting.html

Random thought #5 (Collect all 18)
“Freedom is not worth having if it does not include the freedom to make mistakes. It passes my comprehension how human beings, be they ever so experienced and able, can delight in depriving other human beings of that precious right.” - Mohandas K. Ghandi