I’m using the scrip
“On Correspond Notify Requestors and Ccs with template Correspondence”
in order to have replies/correspondence from the owner (or other admins)
to be send to the requestor.
However, if the requestor replies, he gets a copy of his reply from
RT which confuses some requestors.
How can I prevent, i.e., suppress that the requestors receives such
a copy for his own replies/correspondence? I only want the requestor
to receive correspondence if it was added by the owner of the
ticket (or by any other admin via the web interface).