How to store User->NickName?

Al_Joslin · July 19, 2014, 8:11pm

this seems like it should work, the column names are right out of the database

everything except RealName and NickName works…

???

# update the record if there is any new information
print "\tupdating user for name:".$device->{'name'}." w/$WHDClientId_name: ".$whd_client_id."\n";

my %userInfo = (
	Name => $device->{'name'},
	RealName => $device->{'name'},
	NickName => substr($device->{'name'},3,4),
	WorkPhone => $client->{'phone'},
	Address1 => $client->{'address'},
	City => $client->{'city'},
	State => $client->{'state'},
	Zip => $client->{'zip'}
);

( $success, $message ) = $user->CanonicalizeUserInfo(\%userInfo);
unless ($success) {
	print "Error: $message [File: ", __FILE__, " Line: ", __LINE__, "]\n";
	next;
}

Kevin_Falcone · July 24, 2014, 2:25pm

this seems like it should work, the column names are right out of the database
everything except RealName and NickName works…

update the record if there is any new information

print “\tupdating user for name:”.$device->{‘name’}." w/$WHDClientId_name: “.$whd_client_id.”\n";

my %userInfo = (
Name => $device->{‘name’},
RealName => $device->{‘name’},
NickName => substr($device->{‘name’},3,4),
WorkPhone => $client->{‘phone’},
Address1 => $client->{‘address’},
City => $client->{‘city’},
State => $client->{‘state’},
Zip => $client->{‘zip’}
);
( $success, $message ) = $user->CanonicalizeUserInfo(\%userInfo);
unless ($success) {
print "Error: $message [File: ", FILE, " Line: ", LINE, “]\n”;
next;
}

I don’t understand your code. CanonicalizeUserInfo is an empty
subroutine. Presumably you’ve built more infrastructure that you’re
not showing.

github.com

bestpractical/rt/blob/stable/lib/RT/User.pm#L712


      
              $create{Comments}   //= 'Autocreated when added as a watcher';
          
              my ($val, $message) = $self->Create( %create );
              return wantarray ? ($self->Id, $self->loc("User loaded")) : $self->Id
                  if $self->Id;
          
              # Deal with the race condition of two account creations at once
              $self->LoadByEmail( $create{EmailAddress} );
              unless ( $self->Id ) {
                  sleep 5;
                  $self->LoadByEmail( $create{EmailAddress} );
              }
          
              if ( $self->Id ) {
                  $RT::Logger->error("Recovered from creation failure due to race condition");
                  return wantarray ? ($self->Id, $self->loc("User loaded")) : $self->Id;
              } else {
                  $RT::Logger->crit("Failed to create user $create{EmailAddress}: $message");
                  return wantarray ? (0, $message) : 0 unless $self->id;
              }
          }

Even the documentation says “by default nothing is done”.

-kevin