How to start RT in web interface

RT Users
1

Hi all,

I spent more than two weeks to config the web interface. I failed to start the web page of RT as : http://rt.addison1.addisonworld.com.us/rt2/

Can anyone give me a checklist of the related variables for the above hostname & domain name in both ‘config.pm’ and ‘httpd.conf’?

Thanks.

Addison

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2

Hi all,

I spent more than two weeks to config the web interface.
I failed to start the web page of RT as : http://rt.addison1.addisonworld.com.us/rt2/

Can anyone give me a checklist of the related variables for the
above hostname & domain name in both ‘config.pm’ and ‘httpd.conf’?

Hello Addison,

Normally, you’d follow this tutorial:

http://www.fsck.com/rtfm/article.html?id=2#94

…but in yor situation, you need to modify the zone file for addisonworld.com.us to
have an entry for rt.

rt.addison1 IN CNAME the_DNS_name_of_server_rt_is_running_on

ndc reload

That is one of the steps, obviously not the first. It was my last after I
configured everything.

Running RT as http://rt.addison1.addisonworld.com.us/rt2/ would mean that
there is already a web server handling addison1.addisonworld.com.us, yes???
Then I really don’t see any point why you’d want /rt2.
Wait… I am confused here. You can have either rt.domain.name or
domain.name/rt2 but not both at the same time (I guess).

FIRST, your domain addisonworld.com.us MUST be in DNS!! Right now it is NOT!!

If you post the errors you get, then you can get more help.

    cheers
   - wash

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