Also, the setting Set($ShowTransactionImages, 1); is default and I’ve never had to mess with any of it, and I see all attached images inline in the ticket history/transaction log. It just seems to work as always.
Hi, the first 2 answers come from bot, that why they gave false info about value who does not exist.
In my case i see attached inline image from answer comming by mail, but i dont see my own image in ticket transaction when image was copy/pasted in ckeditor with an anwser from web gui.
Users receive my answer with my image copy/pasted, but it does not appear in ticket history in the web gui. I’m in RT 5.0.6.
When you paste an image into CKEditor, it’s often embedded as a Base64-encoded string. While email clients may render these images correctly, the ticket history viewer in your RT web interface might not support rendering Base64-encoded images by default.
I’ve tried to copy/paste from the RT editor and it doesn’t work for me too.
I’ve tried @periway’s overlay but it doesn’t work for me. I can see in the source:
<img src="data:image/png;base64,iVfh7kjs7...
And the UI says that the message is too big to show it. It seems that history can’t show embedded inline images in base64.
First make sure the images are added correctly using CKEditor and are not just base64 inline in emails. While your config settings look mostly fine, the issue often happens when RT is set to strip out images for security reasons or when the web UI doesn’t support inline base64 images well. Try using actual image file attachments instead of inline base64 if possible. Also, check that your web browser isn’t blocking mixed content or external images. Lastly, confirm that your RT version supports showing images in the history view, as older versions may not handle this well even if your config is correct.