Here’s what I’d like to have done.
I have 4 queues for different departments. I am setting up the global
permissions for ALL our users. I’d like them to have these abilities.
- See their own tickets
- See what queues they can put new tickets into
- Reply / modify their own tickets / dashboards / profiles
What I don’t want them to have is.
- ability to read items that they do not own / create
I have created a group called USERS, that everyone starts out in. This
group has the following permissions.
- SeeQueue ( I have no idea how else for them to view their tickets,
which also seems to let them see everything)
So far I have it so they see to much, with no easy way for them to see
only thier tickets. Any advice? I’m sure I need to remove / add some
permissions for the groups.