How to setup Approval

1

Dear All,

i was used RT 5.0.8 and i need create approval system on my RT in case user ticket.

Thank You

2

Take a look at the RT documentation here:
RT 5.0.8 Documentation Customizing/Approvals

3

Depending on your workflow you can also use lifecycle statuses to make a “approval” status(s) workflow and assign rights to status transitions.

4

hi

do you have tutorial to user lifecycle?