How to setting multiple email addresses on Request Tracker

RT Users
1

Hi there,
Introduce i am a newbie on RT, i want to ask if i want to set up multiple
email on RT instance.
I was installed one RT instance on a server, then i want to set up multiple
email address to create ticket by email.
e.g:

  1. email1@gmail.com,
  2. email2@gmail.com,
  3. email3@gmail.com

So each of email can be set to one queue that i have.

How steps steps should be taken to this all happen on my server ?

Thank You.

2

How did you set up your RT mail, exim , fetchmail ??
Have a look at http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more information.

Regards;
Roy

[cid:image6ea795.GIF@1c454eed.4b9fc82e]

Visit our website today www.daisygroupplc.comhttp://www.daisygroupplc.com

Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR
Company Registration Number: 4145329 | VAT Number: 722471355

Daisy Communications Limited is a company registered in England and Wales.

DISCLAIMER

This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising.

If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise.

WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments.

NOTICE TO CUSTOMERS

If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Samuel Ferdian
Sent: 08 September 2011 12:39
To: rt-users@lists.bestpractical.com
Subject: [rt-users] How to setting multiple email addresses on Request Tracker

Hi there,
Introduce i am a newbie on RT, i want to ask if i want to set up multiple email on RT instance.
I was installed one RT instance on a server, then i want to set up multiple email address to create ticket by email.
e.g:

  1. email1@gmail.commailto:email1@gmail.com,
  2. email2@gmail.commailto:email2@gmail.com,
  3. email3@gmail.commailto:email3@gmail.com

So each of email can be set to one queue that i have.

How steps steps should be taken to this all happen on my server ?

Thank You.

3

Hello Samuel:

Maybe this link could help you:

http://requesttracker.wikia.com/wiki/EmailInterface
http://requesttracker.wikia.com/wiki/EmailInterface

best regards

john s.
View this message in context: http://old.nabble.com/How-to-setting-multiple-email-addresses-on-Request-Tracker-tp32422983p32423515.html

4

Hi Roy,
I am using getmail to get email.
Here is the configuration of getmail (i am using CentOs):

[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.com
username = xxx@gmail.com
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “General”,
“–action”, “correspond”,)

[options]
read_all = false
delete_after = 8
verbose = 2

I save that config file in /home/samuel/.getmail/getmail.rtgmail
Then i setup cron job to get mail every 15 minutes : getmail -r
/home/samuel/.getmail/getmail.rtgmail
If i want to add one or more email address to this config to create ticket
by mail, how steps should be taken ??

Best Regards,
SamuelOn Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames < Raed.El-Hames@daisygroupplc.com> wrote:

How did you set up your RT mail, exim , fetchmail ?? ****

Have a look at
http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more
information.****

Regards;****

Roy****

*Visit our website today *www.daisygroupplc.comhttp://www.daisygroupplc.com
*
*
Registered Office: Daisy House, Lindred Road Business Park, Nelson,
Lancashire BB9 5SR
Company Registration Number: 4145329 | VAT Number: 722471355

Daisy Communications Limited is a company registered in England and Wales.

*DISCLAIMER
**
This email (including any attachments) is strictly confidential and may
also be legally privileged. If the recipient has received this email in
error please notify the sender and do not read, print, re-transmit, store or
act in reliance on the email or its attachments and immediately delete this
email and its attachments from the recipient’s system. Daisy Communications
Limited cannot accept liability for any breaches of confidence arising
through use of email. Employees of Daisy Communications Limited are
expressly required not to make any defamatory statements and not to infringe
or authorise any infringement of copyright or any other legal right by email
communications. Any such communication is contrary to the company’s policy
and outside the scope of the employment of the individual concerned. Daisy
Communications Limited will not accept any liability in respect of such a
communication, and the employee responsible will be personally liable for
any damages or other liability arising.

If you are the intended recipient of this email please ensure that neither
the email nor any attachments are copied to third parties outside your
organisation or saved without the written permission of the sender. In the
event of any unauthorised copying or forwarding, the recipient will be
required to indemnify Daisy Communications Limited against any claim for
loss or damage caused by any viruses or otherwise.

WARNING: Computer viruses can be transmitted by email. The recipient should
check this email and any attachments for the presence of viruses. Daisy
Communications Limited accepts no liability for any damage caused by any
virus transmitted by this email or any attachments. *

*NOTICE TO CUSTOMERS *

If you have ordered a telephone number from Daisy Communications Limited
(non-geographic or new line installation) please do NOT arrange for any form
of advertising until the number is live and tested.**

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] On Behalf Of Samuel Ferdian
Sent: 08 September 2011 12:39
To: rt-users@lists.bestpractical.com
Subject: [rt-users] How to setting multiple email addresses on Request
Tracker**

Hi there, ****

Introduce i am a newbie on RT, i want to ask if i want to set up multiple
email on RT instance.****

I was installed one RT instance on a server, then i want to set up multiple
email address to create ticket by email.****

e.g: ****

  1. email1@gmail.com, ****

  2. email2@gmail.com,****

  3. email3@gmail.com****

So each of email can be set to one queue that i have.****

How steps steps should be taken to this all happen on my server ?****

Thank You.****

Regards,
samuelferdian
http://www.samuelferdian.co.cc/

5

Samuel,

I must admit I know little about getmail, but assuming the xxx@gmail.commailto:xxx@gmail.com alias creates tickets in the General queue then I would guess you can configure it as:

[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.comhttp://pop.gmail.com
username = xxx@gmail.commailto:xxx@gmail.com
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “General”, “–action”, “correspond”,)

[options]
read_all = false
delete_after = 8
verbose = 2
[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.comhttp://pop.gmail.com
username = queue1_name@gmail.commailto:queue1_name@gmail.com
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “queue1_name”, “–action”, “correspond”,)

[options]
read_all = false
delete_after = 8
verbose = 2
[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.comhttp://pop.gmail.com
username = queue2_name@gmail.commailto:queue2_name@gmail.com
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “queue2_name”, “–action”, “correspond”,)

[options]
read_all = false
delete_after = 8
verbose = 2

Note the changes in arguments section for each username.

Hope that helps;

Regards,
Roy

[cid:image5c8566.GIF@47c2cbd5.46b3ac9d]

Visit our website today www.daisygroupplc.comhttp://www.daisygroupplc.com

Registered Office: Daisy House, Lindred Road Business Park, Nelson, Lancashire BB9 5SR
Company Registration Number: 4145329 | VAT Number: 722471355

Daisy Communications Limited is a company registered in England and Wales.

DISCLAIMER

This email (including any attachments) is strictly confidential and may also be legally privileged. If the recipient has received this email in error please notify the sender and do not read, print, re-transmit, store or act in reliance on the email or its attachments and immediately delete this email and its attachments from the recipient’s system. Daisy Communications Limited cannot accept liability for any breaches of confidence arising through use of email. Employees of Daisy Communications Limited are expressly required not to make any defamatory statements and not to infringe or authorise any infringement of copyright or any other legal right by email communications. Any such communication is contrary to the company’s policy and outside the scope of the employment of the individual concerned. Daisy Communications Limited will not accept any liability in respect of such a communication, and the employee responsible will be personally liable for any damages or other liability arising.

If you are the intended recipient of this email please ensure that neither the email nor any attachments are copied to third parties outside your organisation or saved without the written permission of the sender. In the event of any unauthorised copying or forwarding, the recipient will be required to indemnify Daisy Communications Limited against any claim for loss or damage caused by any viruses or otherwise.

WARNING: Computer viruses can be transmitted by email. The recipient should check this email and any attachments for the presence of viruses. Daisy Communications Limited accepts no liability for any damage caused by any virus transmitted by this email or any attachments.

NOTICE TO CUSTOMERS

If you have ordered a telephone number from Daisy Communications Limited (non-geographic or new line installation) please do NOT arrange for any form of advertising until the number is live and tested.From: Samuel Ferdian [mailto:sam.ferdian@gmail.com]
Sent: 09 September 2011 05:52
To: Raed El-Hames
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to setting multiple email addresses on Request Tracker

Hi Roy,
I am using getmail to get email.
Here is the configuration of getmail (i am using CentOs):

[retriever]
type = SimplePOP3SSLRetriever
server = pop.gmail.comhttp://pop.gmail.com
username = xxx@gmail.commailto:xxx@gmail.com
password = xxx

[destination]
type = MDA_external
path = /opt/rt4/bin/rt-mailgate
user = samuel
group = samuel
arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “General”, “–action”, “correspond”,)

[options]
read_all = false
delete_after = 8
verbose = 2

I save that config file in /home/samuel/.getmail/getmail.rtgmail
Then i setup cron job to get mail every 15 minutes : getmail -r /home/samuel/.getmail/getmail.rtgmail
If i want to add one or more email address to this config to create ticket by mail, how steps should be taken ??

Best Regards,
Samuel

6

Thank you Roy,
i already set that way and now the multiple email address is work on my RT
instance.

Regards,
SamuelOn Fri, Sep 9, 2011 at 4:53 PM, Raed El-Hames < Raed.El-Hames@daisygroupplc.com> wrote:

Samuel,****

I must admit I know little about getmail, but assuming the xxx@gmail.comalias creates tickets in the General queue then I would guess you can
configure it as:****

[retriever]****

type = SimplePOP3SSLRetriever****

server = pop.gmail.com****

username = xxx@gmail.com****

password = xxx****

[destination]****

type = MDA_external****

path = /opt/rt4/bin/rt-mailgate****

user = samuel****

group = samuel****

arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “General”,
“–action”, “correspond”,)****

[options]****

read_all = false****

delete_after = 8****

verbose = 2****

#============================****

[retriever]****

type = SimplePOP3SSLRetriever****

server = pop.gmail.com****

username = queue1_name@gmail.com****

password = xxx****

[destination]****

type = MDA_external****

path = /opt/rt4/bin/rt-mailgate****

user = samuel****

group = samuel****

arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “queue1_name”,
“–action”, “correspond”,)****

[options]****

read_all = false****

delete_after = 8****

verbose = 2****

#============================****

[retriever]****

type = SimplePOP3SSLRetriever****

server = pop.gmail.com****

username = queue2_name@gmail.com****

password = xxx****

[destination]****

type = MDA_external****

path = /opt/rt4/bin/rt-mailgate****

user = samuel****

group = samuel****

arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “queue2_name”,
“–action”, “correspond”,)****

[options]****

read_all = false****

delete_after = 8****

verbose = 2****

#==================****

Note the changes in arguments section for each username.****

Hope that helps;****

Regards,****

Roy****

*Visit our website today *www.daisygroupplc.comhttp://www.daisygroupplc.com
*
*
Registered Office: Daisy House, Lindred Road Business Park, Nelson,
Lancashire BB9 5SR
Company Registration Number: 4145329 | VAT Number: 722471355

Daisy Communications Limited is a company registered in England and Wales.

*DISCLAIMER
**
This email (including any attachments) is strictly confidential and may
also be legally privileged. If the recipient has received this email in
error please notify the sender and do not read, print, re-transmit, store or
act in reliance on the email or its attachments and immediately delete this
email and its attachments from the recipient’s system. Daisy Communications
Limited cannot accept liability for any breaches of confidence arising
through use of email. Employees of Daisy Communications Limited are
expressly required not to make any defamatory statements and not to infringe
or authorise any infringement of copyright or any other legal right by email
communications. Any such communication is contrary to the company’s policy
and outside the scope of the employment of the individual concerned. Daisy
Communications Limited will not accept any liability in respect of such a
communication, and the employee responsible will be personally liable for
any damages or other liability arising.

If you are the intended recipient of this email please ensure that neither
the email nor any attachments are copied to third parties outside your
organisation or saved without the written permission of the sender. In the
event of any unauthorised copying or forwarding, the recipient will be
required to indemnify Daisy Communications Limited against any claim for
loss or damage caused by any viruses or otherwise.

WARNING: Computer viruses can be transmitted by email. The recipient should
check this email and any attachments for the presence of viruses. Daisy
Communications Limited accepts no liability for any damage caused by any
virus transmitted by this email or any attachments. *

*NOTICE TO CUSTOMERS *

If you have ordered a telephone number from Daisy Communications Limited
(non-geographic or new line installation) please do NOT arrange for any form
of advertising until the number is live and tested.**

From: Samuel Ferdian [mailto:sam.ferdian@gmail.com]
Sent: 09 September 2011 05:52
To: Raed El-Hames
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] How to setting multiple email addresses on
Request Tracker****

Hi Roy, ****

I am using getmail to get email.****

Here is the configuration of getmail (i am using CentOs): ****

==================================================================****

[retriever]****

type = SimplePOP3SSLRetriever****

server = pop.gmail.com****

username = xxx@gmail.com****

password = xxx****

[destination]****

type = MDA_external****

path = /opt/rt4/bin/rt-mailgate****

user = samuel****

group = samuel****

arguments = (“–url”, “http://localhost/rt4/”, “–queue”, “General”,
“–action”, “correspond”,)****

[options]****

read_all = false****

delete_after = 8****

verbose = 2****

====================================================================****

I save that config file in /home/samuel/.getmail/getmail.rtgmail****

Then i setup cron job to get mail every 15 minutes : getmail -r
/home/samuel/.getmail/getmail.rtgmail****

If i want to add one or more email address to this config to create ticket
by mail, how steps should be taken ??****

Best Regards,****

Samuel****

On Thu, Sep 8, 2011 at 8:16 PM, Raed El-Hames <
Raed.El-Hames@daisygroupplc.com> wrote:****

How did you set up your RT mail, exim , fetchmail ?? ****

Have a look at
http://requesttracker.wikia.com/wiki/ItsFinallyInstalledNowWhat for more
information.****

Regards;****

Roy****

Error! Filename not specified.****

*Visit our website today *www.daisygroupplc.comhttp://www.daisygroupplc.com
*
*
Registered Office: Daisy House, Lindred Road Business Park, Nelson,
Lancashire BB9 5SR
Company Registration Number: 4145329 | VAT Number: 722471355 ****

Daisy Communications Limited is a company registered in England and Wales.

*DISCLAIMER
**
This email (including any attachments) is strictly confidential and may
also be legally privileged. If the recipient has received this email in
error please notify the sender and do not read, print, re-transmit, store or
act in reliance on the email or its attachments and immediately delete this
email and its attachments from the recipient’s system. Daisy Communications
Limited cannot accept liability for any breaches of confidence arising
through use of email. Employees of Daisy Communications Limited are
expressly required not to make any defamatory statements and not to infringe
or authorise any infringement of copyright or any other legal right by email
communications. Any such communication is contrary to the company’s policy
and outside the scope of the employment of the individual concerned. Daisy
Communications Limited will not accept any liability in respect of such a
communication, and the employee responsible will be personally liable for
any damages or other liability arising.

If you are the intended recipient of this email please ensure that neither
the email nor any attachments are copied to third parties outside your
organisation or saved without the written permission of the sender. In the
event of any unauthorised copying or forwarding, the recipient will be
required to indemnify Daisy Communications Limited against any claim for
loss or damage caused by any viruses or otherwise.

WARNING: Computer viruses can be transmitted by email. The recipient should
check this email and any attachments for the presence of viruses. Daisy
Communications Limited accepts no liability for any damage caused by any
virus transmitted by this email or any attachments. *****

*NOTICE TO CUSTOMERS *****

If you have ordered a telephone number from Daisy Communications Limited
(non-geographic or new line installation) please do NOT arrange for any form
of advertising until the number is live and tested.****

From: rt-users-bounces@lists.bestpractical.com [mailto:
rt-users-bounces@lists.bestpractical.com] On Behalf Of Samuel Ferdian
Sent: 08 September 2011 12:39
To: rt-users@lists.bestpractical.com
Subject: [rt-users] How to setting multiple email addresses on Request
Tracker**

Hi there, ****

Introduce i am a newbie on RT, i want to ask if i want to set up multiple
email on RT instance.****

I was installed one RT instance on a server, then i want to set up multiple
email address to create ticket by email.****

e.g: ****

  1. email1@gmail.com, ****

  2. email2@gmail.com,****

  3. email3@gmail.com****

So each of email can be set to one queue that i have.****

How steps steps should be taken to this all happen on my server ?****

Thank You.****

–
Regards,
samuelferdian
http://www.samuelferdian.co.cc/****

Regards,
samuelferdian
http://www.samuelferdian.co.cc/