Thank you in advance
when i select one queue, it display ticket list with ID, subject, status, queue, owner…
but all queue have same column.
i want to display different column for each queue.
ex) select A queue on queue list
ID, subject, status, queue, owner
ex) select B queue on queue list
ID, subject, owner
there is only default option in Search Preferences.
how can i set search option for each queue ?
Otherwise you’d have to hack the code and record the individual formats in the config files. We’ve done similar but mainly for different lifecycles. Different formats per queue could create a large overhead.
Thank you for your help.
i created new search.(search --> Ticket --> new search–>saved searches)
but when i select one queue on queue list, i should load saved search every time.(queue list --> edit search --> load saved search)
i want to save this setting per each queue.
Create a new saved search for one queue queue = "QueueA" AND Status = '__Active__'
Save the search “Active tickets in QueueA”
The go back to the RT at a glance homepage you can click the “edit” button to edit the content on your homepage and add the new saved search you just created to the homepage