When a new ticket is opened via an email, I would like to: 1 - set the
priority of the ticket based on the X-Priority: header of the email. 2 -
Populate a custom field with the X-Priority: header field.
I have not had much luck with searching the wiki on this one, and I am
stumped as to how to read the email header.
I also don’t know much of anything about perl so if anyone has an
example scrip that is close to this, or at least reads the email
headers, I would appreciate a look at it.