How to set automatic resolve

RT Users
1

Hii Guys …
please help, i have Request tracker 5.0.7. and need set automatic close ticket if no response after ticket 48 Hours.

Thank you

2

Welcome, @muhammad_azhar. Did you check other threads like Best Practice for Escalating Tickets Automatically After X Hours?

You must use crontool.

3

hi @sollericos Thank you for the information. I have done as instructed, but how can I know if it is running correctly?

4

You can change the query to target a specific ticket to ensure the action is resolving correctly, after that you can wait and see if a ticket from 48 hours ago that hasn’t been updated is auto resolved