We currently are using a simple template/script to “Notify requestor, CC
and Admincc on resolve” which sends a summary listing of a request’s
activity and states that it is resolved.
How can I configure a script to send a copy of this "Notify on resolve"
type message (or add to the original distribution of the message above)
to a specific email address that is not a CC or AdminCC, or associated
with the request in any way.
Basically I’d like to have a particular static email address receive a
copy of all resolved notifications, but not receive any create, comment,