How to send "notify on resolve" message to a specific non CC or AdminCC address

RT Users
1

We currently are using a simple template/script to “Notify requestor, CC
and Admincc on resolve” which sends a summary listing of a request’s
activity and states that it is resolved.

How can I configure a script to send a copy of this "Notify on resolve"
type message (or add to the original distribution of the message above)
to a specific email address that is not a CC or AdminCC, or associated
with the request in any way.

Basically I’d like to have a particular static email address receive a
copy of all resolved notifications, but not receive any create, comment,
etc. messages.

Thanks, Todd

2

You can use RTx-Action-NotifyGroup from the CPAN or add Cc header to
the template (Request Tracker Wiki).On 5/3/06, Sumner, Todd TSumner@tmwsystems.com wrote:

We currently are using a simple template/script to “Notify requestor, CC and
Admincc on resolve” which sends a summary listing of a request’s activity
and states that it is resolved.

How can I configure a script to send a copy of this “Notify on resolve” type
message (or add to the original distribution of the message above) to a
specific email address that is not a CC or AdminCC, or associated with the
request in any way.

Basically I’d like to have a particular static email address receive a copy
of all resolved notifications, but not receive any create, comment, etc.
messages.

Thanks, Todd

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