I have configured RT in my local machine
(running mysql and sendmail ), now I want to
explore(test) it out, I saw the docs, it saying that
send mail to email gateway, it will create a token and
which user I have to send mail, so that it
will create a ticket and the user(Nonprivileged).
If the ticket is created is it visible to all
privileged users or who will get tickets.
If Nonprivileged user created how they login
who will assign password for them.
where can I find more info abt how it suppose
Sorry!, if the questions are too basic, I am
new to this ticketing system.
Thanks in advance,
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