How to send mail to email gateway

Hi All,
I have configured RT in my local machine
(running mysql and sendmail ), now I want to
explore(test) it out, I saw the docs, it saying that
send mail to email gateway, it will create a token and

Nonprivileged user,

  • which user I have to send mail, so that it
    will create a ticket and the user(Nonprivileged).

  • If the ticket is created is it visible to all
    privileged users or who will get tickets.

  • If Nonprivileged user created how they login
    who will assign password for them.

  • where can I find more info abt how it suppose
    to work.

Sorry!, if the questions are too basic, I am
new to this ticketing system.

Thanks in advance,

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