RT-3.0.9
I am writing an OnCreate scrip that will search the
content of the ticket for a certain value. If found
I want to search a queue for the first ticket with
that value in a certain custom field. If I find
a matching ticket I will then merge the new ticket
into it.
What I know how to do:
-Search content of new ticket
-Merge new ticket
What I don’t know how to do:
-Build a seach for a ticket
Do I just call RT::Tickets->new followed
by a few calls to LimitQueue and LimitCustomField
and finally loop through the tickets?
Anyone have a code sample to get me started?
Thanks!
-Todd
Answering my own question thanks to:
http://lists.fsck.com/pipermail/rt-devel/2003-August/004667.html
This is what I did in the scrip:
my $TicketsObj = RT::Tickets->new($RT::SystemUser);
$TicketsObj->LimitQueue(VALUE => ‘Test’);
$TicketsObj->LimitCustomField(CUSTOMFIELD => ‘OAReqNum’, OPERATOR => ‘=’, VALUE => $oa);
if ($TicketsObj->Count == 0) { return 1; }
my $id = undef;
while (my $ticket = $TicketsObj->Next) {
next if $self->TicketObj->Id == $ticket->Id;
$id = $ticket->Id;
last;
}
$id || return 1;
$RT::Logger->debug(“Merging ticket " . $self->TicketObj->Id . " into $id because of OA number match.”);
$self->TicketObj->MergeInto($id);
1;On Fri, Mar 12, 2004 at 12:53:55PM -0500, Todd Chapman wrote:
RT-3.0.9
I am writing an OnCreate scrip that will search the
content of the ticket for a certain value. If found
I want to search a queue for the first ticket with
that value in a certain custom field. If I find
a matching ticket I will then merge the new ticket
into it.
What I know how to do:
-Search content of new ticket
-Merge new ticket
What I don’t know how to do:
-Build a seach for a ticket
Do I just call RT::Tickets->new followed
by a few calls to LimitQueue and LimitCustomField
and finally loop through the tickets?
Anyone have a code sample to get me started?
Thanks!
-Todd
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