How to search in a Scrip?

RT Users
1

RT-3.0.9

I am writing an OnCreate scrip that will search the
content of the ticket for a certain value. If found
I want to search a queue for the first ticket with
that value in a certain custom field. If I find
a matching ticket I will then merge the new ticket
into it.

What I know how to do:
-Search content of new ticket
-Merge new ticket

What I don’t know how to do:
-Build a seach for a ticket

Do I just call RT::Tickets->new followed
by a few calls to LimitQueue and LimitCustomField
and finally loop through the tickets?

Anyone have a code sample to get me started?

Thanks!

-Todd

2

Answering my own question thanks to:

http://lists.fsck.com/pipermail/rt-devel/2003-August/004667.html

This is what I did in the scrip:

my $TicketsObj = RT::Tickets->new($RT::SystemUser);
$TicketsObj->LimitQueue(VALUE => ‘Test’);
$TicketsObj->LimitCustomField(CUSTOMFIELD => ‘OAReqNum’, OPERATOR => ‘=’, VALUE => $oa);

if ($TicketsObj->Count == 0) { return 1; }
my $id = undef;
while (my $ticket = $TicketsObj->Next) {
next if $self->TicketObj->Id == $ticket->Id;
$id = $ticket->Id;
last;
}

$id || return 1;

$RT::Logger->debug(“Merging ticket " . $self->TicketObj->Id . " into $id because of OA number match.”);
$self->TicketObj->MergeInto($id);

1;On Fri, Mar 12, 2004 at 12:53:55PM -0500, Todd Chapman wrote:

RT-3.0.9

I am writing an OnCreate scrip that will search the
content of the ticket for a certain value. If found
I want to search a queue for the first ticket with
that value in a certain custom field. If I find
a matching ticket I will then merge the new ticket
into it.

What I know how to do:
-Search content of new ticket
-Merge new ticket

What I don’t know how to do:
-Build a seach for a ticket

Do I just call RT::Tickets->new followed
by a few calls to LimitQueue and LimitCustomField
and finally loop through the tickets?

Anyone have a code sample to get me started?

Thanks!

-Todd

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