How can I search for tickets where a custom field matches a
particular value? Is there a way to make the custom fields
appear on the basic search form? I have added several custom
fields, and given the user all rights to them and designated
them to a particular queue but they don’t appear anywhere on
the search page. What is the syntax for doing a custom
search in “Advanced Search”?
I tried this in advanced search:
CF.{MyCustomField} like ‘some value’
but that did not return any tickets, even though some
have the custom field set appropriately.
I have searched google, the RT Essentials book, and the wiki.
I’m sure I have missed something obvious.
I am using rt 3.6.1.
Any help will be greatly appreciated.
Matthew