If you’re wondering about the other two email addresses listed for Pam
and Veronica, if RT sees someone CCed on an email that comes into a
ticket, I think it captures that and keeps it handy so you can quickly
select from the dropdown to add that user as a Requestor, CC, or
AdminCC. However, they are not actually currently a Watcher of any
Yes, those are the ones I want to remove. Some people (the requestor of
this ticket) have a nasty habit of cc:ing dozens of people - many of
whom couldn’t care less about the topic.
I can see how RT “capturing” those could be handy. But I still should
be able to remove them (2 is unsightly; when he does 12 it is unwieldy).
Chris Barnes AOL IM: CNBarnes
firstname.lastname@example.org Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: email@example.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590