How to remove watchers

RT Users
1

For the life of me, I can’t figure out how to remove people who are
listed in a ticket as a “watcher”.

Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: chris@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590

2

For the life of me, I can’t figure out how to remove people who are
listed in a ticket as a “watcher”.

Open the ticket, then click on “People”. Check the boxes of those you
want to remove and then Save Changes.

3

For the life of me, I can’t figure out how to remove people who are
listed in a ticket as a “watcher”.

Open the ticket, then click on “People”. Check the boxes of those you
want to remove and then Save Changes.

Negative. The check boxes are for Requestor, CC, & Admin CC. These
people are none of those. They are ONLY watchers.

I sense a “highlander” reference coming… :slight_smile:

Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: chris@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590

4

For the life of me, I can’t figure out how to remove people who are
listed in a ticket as a “watcher”.

Open the ticket, then click on “People”. Check the boxes of those you
want to remove and then Save Changes.

Negative. The check boxes are for Requestor, CC, & Admin CC. These
people are none of those. They are ONLY watchers.

Please provide a (small) screenshot.

-kevin

5

Negative. The check boxes are for Requestor, CC,& Admin CC. These
people are none of those. They are ONLY watchers.

Please provide a (small) screenshot.

Here go:

Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: chris@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590

6

In your screenshot, there is only one watcher listed, a Requestor named
David Toback. Requestors, CCs, and AdminCCs are all Watchers of various
types.

7

If you’re wondering about the other two email addresses listed for Pam
and Veronica, if RT sees someone CCed on an email that comes into a
ticket, I think it captures that and keeps it handy so you can quickly
select from the dropdown to add that user as a Requestor, CC, or
AdminCC. However, they are not actually currently a Watcher of any
type.

8

In your screenshot, there is only one watcher listed, a
Requestor named David Toback. Requestors, CCs, and AdminCCs
are all Watchers of various types.

Will that not remove him completely, as the requestor?

9

If you’re wondering about the other two email addresses listed for Pam
and Veronica, if RT sees someone CCed on an email that comes into a
ticket, I think it captures that and keeps it handy so you can quickly
select from the dropdown to add that user as a Requestor, CC, or
AdminCC. However, they are not actually currently a Watcher of any
type.

Yes, those are the ones I want to remove. Some people (the requestor of
this ticket) have a nasty habit of cc:ing dozens of people - many of
whom couldn’t care less about the topic.

I can see how RT “capturing” those could be handy. But I still should
be able to remove them (2 is unsightly; when he does 12 it is unwieldy).

Chris Barnes AOL IM: CNBarnes
chris-barnes@tamu.edu Yahoo IM: chrisnbarnes
Computer Systems Manager MSN IM: chris@txbarnes.com
Department of Physics ph: 979-845-1379
Texas A&M University fax: 979-845-2590