Hi
I recently followed the http://requesttracker.wikia.com/wiki/SpamFiltering and set up Spamassassin and filtering according to method 1b, by adding a Global Scrip like this:
Scrip: On Create * Action:
Action code:
Match spamassasins spam-flag
my $inMessage = $self->TransactionObj->Attachments->First;
return 0 if (!$inMessage); # if no message attachment - assume web UI
return 0 if (!$inMessage->GetHeader(‘Received’)); # exit if not email message
my $spamFlag = $inMessage->GetHeader(‘X-Spam-Flag’);
return ( $spamFlag !~ ‘YES’ ) ? 0 : 1;
Commit code:
my $newqueue = ‘spam’;
my ($status, $msg) = $self->TicketObj->SetQueue($newqueue);
return $status ? undef : 1;
and that works flawlessly – BUT I still get an e-mail notification to the requestor and the admincc’s of the original queue the spam was sent to.
Is there a way to make sure that if the “On Create * Action” scrip was run, then it should not run the “On Create Autoreply To Requestorshttps://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=3” or the “On Create Notify AdminCcshttps://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=4” ?
I tried changing the order of my “On Create” Scrips so now they have the following order ( see below ) but it doesn’t seem to help.
15https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=15 On Create * Actionhttps://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=15 On Create User Defined Blank Enabled
3https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=3 On Create Autoreply To Requestorshttps://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=3 On Create Autoreply To Requestors Autoreply with password Enabled
4https://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=4 On Create Notify AdminCcshttps://itsupport.student.dtu.dk/Admin/Scrips/Modify.html?id=4 On Create Notify AdminCcs Transaction Enabled
Any pointers in the right direction would be appreciated
Kind Regards,
Sidsel Jensen