How to reference a parent ticket

RT Users:

My RT setup is RT 3.4.1, with MySQL 4.1, on Fedora Core 3.

I’ve successfully setup approvals, which turned out well.

What I would like to do is the following:

  1. Upon approval send an email to a select mailing list
    (This I can do using a custom Scrip and a cc list)

  2. Include the origional request ticket’s contents in this email.
    (I’m stumped)

Does anyone have any suggestions?

Thanks very much,

Ennis McCaffrey

Time Warner Cable
Digital Network Engineer

1001 West Kennedy Avenue
PO Box 145
Kimberly, WI 54136

(920) 831-9220 Office
(920) 378-0416 Cell