Kim,
I wrote up a User’s guide AND an Admin Guide (someone who manages
permissions & the tickets for a queue) for us. It’s for 3.6.4. We’re
testing 3.8.6 now and when I’m through, I’ll be updating it. If you’re
interested, that is.
Kenn
LBNLOn 11/12/2009 2:45 PM, Kimberly McKinnis wrote:
Aha, didn’t see that in the pdf howto I was reading. Thanks!
I don’t suppose anyone knows of a good document about rtfm
permissions? I want a user to be able to search on articles
themselves, but not be able to create articles. Everytime I grant “see
class”, they are able to create articles themselves. But only having
“show article” isn’t allowing them to do searches. Thanks!
From: Ken Crocker [mailto:kfcrocker@lbl.gov]
Sent: Thursday, November 12, 2009 2:30 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to re-order custom fields?
Kimberly,
Global CF’s come before “Queue” CF’s. To set the sequence of how a CF
shows up in a ticket, you have to set that on a queue by queue basis.
So, you navigate thus:
Configuration->Queues->(select the Queue)->Ticket Custom Fields. At
that point, you move the CF’s up or down as you desire. Make sure you
erase your cache.
Kenn
LBNL
On 11/12/2009 1:59 PM, Kimberly McKinnis wrote:
How can I force the ordering of custom fields? The fields under RTFM
Content seem to be showing up in an arbitrary order, that makes no
sense to the user.
~~
Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607
&nb
sp;
This email and any attachments may contain confidential and privileged
material for the sole use of the intended recipient. Any review,
copying, or distribution of this email (or any attachments) by others
is prohibited. If you are not the intended recipient, please contact
the sender immediately and permanently delete this email and any
attachments. No employee or agent of TiVo Inc. is authorized to
conclude any binding agreement on behalf of TiVo Inc. by email.
Binding agreements with TiVo Inc. may only be made by a signed written
agreement.
The rt-users Archives
Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com mailto:sales@bestpractical.com
Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
This email and any attachments may contain confidential and privileged
material for the sole use of the intended recipient. Any review,
copying, or distribution of this email (or any attachments) by others
is prohibited. If you are not the intended recipient, please contact
the sender immediately and permanently delete this email and any
attachments. No employee or agent of TiVo Inc. is authorized to
conclude any binding agreement on behalf of TiVo Inc. by email.
Binding agreements with TiVo Inc. may only be made by a signed written
agreement.