How to re-order custom fields?

How can I force the ordering of custom fields? The fields under RTFM Content seem to be showing up in an arbitrary order, that makes no sense to the user.

Kimberly McKinnis
System Operations Engineer
Service Provider Division, TiVo Inc
408-519-9607

This email and any attachments may contain confidential and privileged material for the sole use of the intended recipient. Any review, copying, or distribution of this email (or any attachments) by others is prohibited. If you are not the intended recipient, please contact the sender immediately and permanently delete this email and any attachments. No employee or agent of TiVo Inc. is authorized to conclude any binding agreement on behalf of TiVo Inc. by email. Binding agreements with TiVo Inc. may only be made by a signed written agreement.

Kimberly,

Global CF’s come before “Queue” CF’s. To set the sequence of how a CF
shows up in a ticket, you have to set that on a queue by queue basis.
So, you navigate thus:

Configuration->Queues->(select the Queue)->Ticket Custom Fields. At that
point, you move the CF’s up or down as you desire. Make sure you erase
your cache.

Kenn
LBNLOn 11/12/2009 1:59 PM, Kimberly McKinnis wrote:

How can I force the ordering of custom fields? The fields under RTFM
Content seem to be showing up in an arbitrary order, that makes no
sense to the user.

~~

Kimberly McKinnis

System Operations Engineer

Service Provider Division, TiVo Inc

408-519-9607


This email and any attachments may contain confidential and privileged
material for the sole use of the intended recipient. Any review,
copying, or distribution of this email (or any attachments) by others
is prohibited. If you are not the intended recipient, please contact
the sender immediately and permanently delete this email and any
attachments. No employee or agent of TiVo Inc. is authorized to
conclude any binding agreement on behalf of TiVo Inc. by email.
Binding agreements with TiVo Inc. may only be made by a signed written
agreement.


http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

Aha, didn’t see that in the pdf howto I was reading. Thanks!

I don’t suppose anyone knows of a good document about rtfm permissions? I want a user to be able to search on articles themselves, but not be able to create articles. Everytime I grant “see class”, they are able to create articles themselves. But only having “show article” isn’t allowing them to do searches. Thanks!From: Ken Crocker [mailto:kfcrocker@lbl.gov]
Sent: Thursday, November 12, 2009 2:30 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to re-order custom fields?

Kimberly,

Global CF’s come before “Queue” CF’s. To set the sequence of how a CF shows up in a ticket, you have to set that on a queue by queue basis. So, you navigate thus:

Configuration->Queues->(select the Queue)->Ticket Custom Fields. At that point, you move the CF’s up or down as you desire. Make sure you erase your cache.

Kenn
LBNL

Kim,

I wrote up a User’s guide AND an Admin Guide (someone who manages
permissions & the tickets for a queue) for us. It’s for 3.6.4. We’re
testing 3.8.6 now and when I’m through, I’ll be updating it. If you’re
interested, that is.

Kenn
LBNLOn 11/12/2009 2:45 PM, Kimberly McKinnis wrote:

Aha, didn’t see that in the pdf howto I was reading. Thanks!

I don’t suppose anyone knows of a good document about rtfm
permissions? I want a user to be able to search on articles
themselves, but not be able to create articles. Everytime I grant “see
class”, they are able to create articles themselves. But only having
"show article" isn’t allowing them to do searches. Thanks!


From: Ken Crocker [mailto:kfcrocker@lbl.gov]
Sent: Thursday, November 12, 2009 2:30 PM
To: Kimberly McKinnis
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] how to re-order custom fields?

Kimberly,

Global CF’s come before “Queue” CF’s. To set the sequence of how a CF
shows up in a ticket, you have to set that on a queue by queue basis.
So, you navigate thus:

Configuration->Queues->(select the Queue)->Ticket Custom Fields. At
that point, you move the CF’s up or down as you desire. Make sure you
erase your cache.

Kenn
LBNL

On 11/12/2009 1:59 PM, Kimberly McKinnis wrote:

How can I force the ordering of custom fields? The fields under RTFM
Content seem to be showing up in an arbitrary order, that makes no
sense to the user.

~~

Kimberly McKinnis

System Operations Engineer

Service Provider Division, TiVo Inc

408-519-9607

                                                                                                                                                            &nb 

sp;


This email and any attachments may contain confidential and privileged
material for the sole use of the intended recipient. Any review,
copying, or distribution of this email (or any attachments) by others
is prohibited. If you are not the intended recipient, please contact
the sender immediately and permanently delete this email and any
attachments. No employee or agent of TiVo Inc. is authorized to
conclude any binding agreement on behalf of TiVo Inc. by email.
Binding agreements with TiVo Inc. may only be made by a signed written
agreement.



http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com mailto:sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com


This email and any attachments may contain confidential and privileged
material for the sole use of the intended recipient. Any review,
copying, or distribution of this email (or any attachments) by others
is prohibited. If you are not the intended recipient, please contact
the sender immediately and permanently delete this email and any
attachments. No employee or agent of TiVo Inc. is authorized to
conclude any binding agreement on behalf of TiVo Inc. by email.
Binding agreements with TiVo Inc. may only be made by a signed written
agreement.