We do not currently use the email feature of RT. However, when you start a new ticket, the Requestor field automatically fills with the requestor’s email address.
How do I turn that feature off without turning off the entire emailing function of RT? I would like to keep the RT email feature active so I can eventually have RT send out reminder emails for overdue tickets, etc.
As an admin, I disabled the “On Create Autoreply to Requestors” scrip, but that did not work.