Hi,
I’ve been trying to figure out how to send an email to a specific address
if a ticket was created or updated by someone NOT in a company.
I tried to create a custom scrip with condition “User Defined” , action
"Notify Other Recipients", and a custom template, but I couldn’t seem to
get it working right.
Any advice would be appreciated.
Thanks!
Custom scrip:
User defined Condition:
#my $actor = $self->TransactionObj->CreatorObj;
my $actor=$self->TransactionObj->LastUpdatedByObj;
avoid triggering email if the person updating or creating the ticket is
in the company
if ($actor->EmailAddress =~ /mycompany.com/) {
return 0;
}
else {
return 1;
}
Custom action preparation code:
return 1;
Custom action commit code:
return 1;
Custom template:
Testing conditions!
{$RT::WebURL}Ticket/Display.html?id={$Ticket->id}
{$Transaction->Content()}