Hello - I apologize, I am trying to figure out how RT is configured. I have inherited RT and I am completely new to it. I’ve been tasked to create a new ticket queue and I am trying to setup the email aliases on the Linux server in order for my new Change Management queue to work. Am I supposed to go to /opt/RT/etc? If so, how do I open to edit within bash? Forgive me again I am trying to learn RT.
Thank you so much!