How to open /opt/RT/etc & add email aliases?

Hello - I apologize, I am trying to figure out how RT is configured. I have inherited RT and I am completely new to it. I’ve been tasked to create a new ticket queue and I am trying to setup the email aliases on the Linux server in order for my new Change Management queue to work. Am I supposed to go to /opt/RT/etc? If so, how do I open to edit within bash? Forgive me again I am trying to learn RT.

Thank you so much!

Do you know how email is getting to the RT server? If you are using your /etc/aliases file to decide where your email is sent to in RT then you can add a new rt-mailgate entry there:

What I did is opened - [root@col-rt4 etc]# vi aliases


hd-change-management: “|/opt/rt4/bin/rt-mailgate --queue hd-change-management --action correspond --url
hd-change-management-comment: “|/opt/rt4/bin/rt-mailgate --queue hd-change-management --action comment --url

Then :wq

Then I newaliases from etc

How would I check how email is getting to RT? THANK YOU!

Depending on how email is setup for the server it may be as easy as sending an email to

if the email doesn’t get there then the you may need to have your email admin create the new email/rule