Hello Jerrad, List
I guess I do not seem to get it, I even installed 3.8.8, but on Updating a Ticket, I have no checkbox to not send emails.
I grepped the source for squelch and silent and other stuff, but I can not figure out how this is supposed to work
/opt/rt3/RT_Config.pm has nothing on squelch either.
I checked the rights but did not find one that seems appropriate
and root, which should have any right, does not show me another option as well …
What I get when trying to resolve a ticket is, below in the element “Scrips and Recipients”:
— snip —
Messages about this ticket will not be sent to…
(Check boxes to enable notifications to the listed recipients)
— snip —
but there are no checkboxes! to select from.
I would be really happy if someone could enlighten me on How this is supposed to work, the only thing I want is that for a given transaction the user can say: Don’t send any mesage.
Thanks and Best regards
Open Source It Consulting
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BalearesDe: “Jerrad Pierce” email@example.com
Para: “Raimund Sacherer” firstname.lastname@example.org
Enviados: Jueves, 6 de Mayo 2010 15:51:45
Asunto: Re: [rt-users] How to NOT send any mail on close
Just found out the wiki page regarding squelch, but How would I integrate this in a scrip so users can turn it off for an individual ticket on resolv?
You don’t. RT already handles it in Update.html
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