How to make people CC'd on original email be added as CC users on the ticket?

RT Users
1

This doesn’t seem like it should be hard to do, But I’ve looked through
the wiki and the FAQ’s and tried to create a scrip, and I just seem to
be missing something.

For our helpdesk, if a user sends an email and C’s someone (like their
manager), we want that person to be added to the CC list of the ticket.

Anyone?

Kelly F. Hickel

Senior Software Architect

MQSoftware, Inc.

952.345.8677

kfh@mqsoftware.com

2

For our helpdesk, if a user sends an email and C’s someone (like their
manager), we want that person to be added to the CC list of the ticket.

$ParseNewMessageForTicketCcs in RT_Config.pm? Make sure to read the
documentation so you don’t end up with mail loops.

Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”

3

DOH! I knew I was missing something simple!

Thanks Michael…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc.
952.345.8677
kfh@mqsoftware.comFrom: Michael S. Liebman [mailto:m-liebman@northwestern.edu]
Sent: Thursday, June 17, 2004 11:04 AM
To: Kelly F. Hickel
Cc: rt-users@lists.fsck.com
Subject: Re: [rt-users] how to make people CC’d on original email be
added as CC users on the ticket?