I have 5 RT users. I have created a queue for each user.
I would like them to each have a search on their dashboard titled, “Tickets in my queue”.
(Right now, RT is defaulting to “Tickets I own”. I don’t want that to show for them right now. I’d prefer they see the queue list first until they get familiar with RT.)
How do I make a one search that automatically picks up all tickets in a user’s queue? What is the variable I should use for the user? What is the code? How do I put that search on everyone’s dashboard, uniquely showing their queue?
EDIT: Each user has their own queue named for them, but the queue name is NOT the same as their username.