When a user emails our RT while CC:ing some email addresses, I would like
to add those people to the CC: list of the ticket.
Similarly, when a user replies to a ticket by email and CC:s someone, I
would like that email address to be added to the CC: list of the ticket.
How would I achieve this? I’ve read through the thread at
, but that only considers the web interface. (It also doesn’t reach a
I’m willing to write Scrips if necessary, but I don’t see where the
documentation is on extracting the CC: list from incoming emails, nor how
to modify the list of CC:d people on a ticket.
“The elder gods went to Suggoth and all I got was this lousy T-shirt.”