When a user emails our RT while CC:ing some email addresses, I would like
to add those people to the CC: list of the ticket.
Similarly, when a user replies to a ticket by email and CC:s someone, I
would like that email address to be added to the CC: list of the ticket.
How would I achieve this? I’ve read through the thread at
http://lists.bestpractical.com/pipermail/rt-users/2004-December/027461.html
, but that only considers the web interface. (It also doesn’t reach a
solution.)
I’m willing to write Scrips if necessary, but I don’t see where the
documentation is on extracting the CC: list from incoming emails, nor how
to modify the list of CC:d people on a ticket.
– Asheesh.
QOTD:
“The elder gods went to Suggoth and all I got was this lousy T-shirt.”
Asheesh Laroia wrote:
When a user emails our RT while CC:ing some email addresses, I would
like to add those people to the CC: list of the ticket.
Similarly, when a user replies to a ticket by email and CC:s someone,
I would like that email address to be added to the CC: list of the
ticket.
How would I achieve this? I’ve read through the thread at
[rt-users] RT Home Display - Modify display to include all tickets?
, but that only considers the web interface. (It also doesn’t reach a
solution.)
I’m willing to write Scrips if necessary, but I don’t see where the
documentation is on extracting the CC: list from incoming emails, nor
how to modify the list of CC:d people on a ticket.
– Asheesh.
Change the $ParseNewMessageForTicketCcs in the RT_SiteConfig.pm to true
per the instructions in that file.
Vicki
Asheesh Laroia wrote:
When a user emails our RT while CC:ing some email addresses, I would
like to add those people to the CC: list of the ticket.
Change the $ParseNewMessageForTicketCcs in the RT_SiteConfig.pm to true
per the instructions in that file.
Great!
Similarly, when a user replies to a ticket by email and CC:s someone,
I would like that email address to be added to the CC: list of the
ticket.
This is not handled by ParseNewMessageForTicketCcs. How do I get this
second step working?
I’m willing to write Scrips if necessary, but I don’t see where the
documentation is on extracting the CC: list from incoming emails, nor
how to modify the list of CC:d people on a ticket.
– Asheesh.
We are all dying – and we’re gonna be dead for a long time.
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Just grep for ParseNewMessageForTicketCcs in your RT lib directory.
You’ll find the code in RT::Interface::Email.
jbw
Asheesh Laroia wrote:> On Fri, 24 Jun 2005, Vicki Stanfield wrote:
Asheesh Laroia wrote:
When a user emails our RT while CC:ing some email addresses, I would
like to add those people to the CC: list of the ticket.
Change the $ParseNewMessageForTicketCcs in the RT_SiteConfig.pm to
true per the instructions in that file.
Great!
Similarly, when a user replies to a ticket by email and CC:s
someone, I would like that email address to be added to the CC: list
of the ticket.
This is not handled by ParseNewMessageForTicketCcs. How do I get this
second step working?
I’m willing to write Scrips if necessary, but I don’t see where the
documentation is on extracting the CC: list from incoming emails, nor
how to modify the list of CC:d people on a ticket.
– Asheesh.
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