How to limit create ticket permission to particular email domain

RT Users
1

Hi,

I was wondering whether its possible to allow everybody with an address
like me@mycompany.com to create tickets, and reject everyone else.
(rather than give everyone the create ticket permission)

Thanks,

Tom

2

Hi Tom,

I don’t think RT lets you do permissions that way. The way I handle a
similar situation is I use the OnCreate scrip to check the address (in the
Prep Action code) and then delete the ticket
(“$self->TicketObj->SetStatus(‘deleted’);”) and return 0 if it’s not an
allowed address.

Regards,
Gene

At 12:45 PM 12/4/2007, Tom H wrote:

Hi,

I was wondering whether its possible to allow everybody with an address
like me@mycompany.com to create tickets, and reject everyone else.
(rather than give everyone the create ticket permission)

Thanks,

Tom

Gene LeDuc, GSEC
Security Analyst
San Diego State University

3

At Tuesday 12/4/2007 04:01 PM, Gene LeDuc wrote:

Hi Tom,

I don’t think RT lets you do permissions that way. The way I handle
a similar situation is I use the OnCreate scrip to check the address
(in the Prep Action code) and then delete the ticket
(“$self->TicketObj->SetStatus(‘deleted’);”) and return 0 if it’s not
an allowed address.

Regards,
Gene

At 12:45 PM 12/4/2007, Tom H wrote:

Hi,

I was wondering whether its possible to allow everybody with an address
like me@mycompany.com to create tickets, and reject everyone else.
(rather than give everyone the create ticket permission)

Thanks,

Tom

Another way would be to create a custom email filter (goes into
lib/RT/Interface/Email/Filter). This is more complicated that a
scrip, but it has the advantage that no tickets will be created for
the unwanted messages.

Or you could do similar filtering outside of RT, I suppose.

Steve

4

It may be worth doing it in the mail system before the ticket is
logged to RT. Then you do not have a ticket you need to delete.

KenOn Tue, Dec 04, 2007 at 01:01:33PM -0800, Gene LeDuc wrote:

Hi Tom,

I don’t think RT lets you do permissions that way. The way I handle a
similar situation is I use the OnCreate scrip to check the address (in the
Prep Action code) and then delete the ticket
(“$self->TicketObj->SetStatus(‘deleted’);”) and return 0 if it’s not an
allowed address.

Regards,
Gene

At 12:45 PM 12/4/2007, Tom H wrote:

Hi,

I was wondering whether its possible to allow everybody with an address
like me@mycompany.com to create tickets, and reject everyone else.
(rather than give everyone the create ticket permission)

Thanks,

Tom

–
Gene LeDuc, GSEC
Security Analyst
San Diego State University

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5

Depending on how seriously you take that idea, I have a filter for the
Courier MTA that does exactly that:

http://phantom.dragonsdawn.net/~gordon/courier-pythonfilter/latest/filters/privateaddr.py

Kenneth Marshall wrote: