How to let a group of users seeing each other's tickets

RT Users
1

If I have 3 users on a team, is there a way to let them see/search tickets for tickets for anyone on that team and not just themself? They may be regular or priviledged users. Tickets would be scattered among many queues.

2

How do users get the right currently to see a ticket?

3

Right now, by being the requestor or a CC on it.

4

You can create a group and a custom role for the queue(s) and grant that role SeeTicket. Then when one of these users are set as Cc or Requestor you can have a scrip automatically add the group to the custom role

5

Thanks. I’ll look into that approach and scripting in general.