Hi. So I’ve just installed RT 3.8.1. I’ve never used RT before
though I did install RT 2 a couple of years ago for somebody.
My boss asked me how can we make it so that each ticket includes some
custom information fetched from a separate database.
For example, circuit id, from a list of all the different circuits we have.
My question is - how should I learn RT? I have the book but it covers
RT 2, not RT 3. Is it worthwhile to read the book? Or should I head
straight for the Wiki? I’ve already gone through the FAQ… and I am
about to look at the blog.
UNIX System Administrator
“I get stuff done!”