How to launch rt?

Hello,

I’m new to rt. Yesterday I finally installed rt-2-0-7
successfully (it said "Congratulations. RT has been
installed. … From here on in, you should refer to
the users guide.). However, when I check the rt users
guide in web, I still can’t find how to launch the
rt application? Can anyone tell me how to launch it?

Thanks very much in advance.

-Chun

well if you setup for virtualhost correctly you should just beable to goto
http://yourhostname or http://your.domain.com-----Original Message-----
From: Chun Li [mailto:Chun.Li@itexinc.com]
Sent: Friday, September 14, 2001 9:19 AM
To: rt-users@lists.fsck.com
Subject: [rt-users] How to launch rt?

Hello,

I’m new to rt. Yesterday I finally installed rt-2-0-7
successfully (it said "Congratulations. RT has been
installed. … From here on in, you should refer to
the users guide.). However, when I check the rt users
guide in web, I still can’t find how to launch the
rt application? Can anyone tell me how to launch it?

Thanks very much in advance.

-Chun

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

|+ I’m new to rt. Yesterday I finally installed rt-2-0-7
|+ successfully (it said "Congratulations. RT has been
|+ installed. … From here on in, you should refer to
|+ the users guide.). However, when I check the rt users
|+ guide in web, I still can’t find how to launch the
|+ rt application? Can anyone tell me how to launch it?

You still have to configure Apache (or whatever webserver you’re
using) to use RT. See RT’s documentation and Apache’s docs on how to do
this.

Thanks for the response.

I’ve already installed the rt together Apache web server
and MySQL database server in a UNIX system. Can you
(or anyone) tell me which RT’s documentation on how to
launch the rt application?

Thanks again.

Darrin Walton wrote:

RT isn’t any kind of daemon or application that runs all the time. The
webserver and mysqld probably run all the time, but you simply access RT
through the webserver, the email gateway, or the command line interface.

So, if you’ve already setup your webserver, setup your mysql, and setup RT…
then all you have to do is go to the configured URL for RT, or run it from the
command-line (/path/to/rt2/bin/rt).

Sorry if this isn’t what you’re asking. Maybe I don’t understand what you mean
when you say “launch the rt application”.

Matt Disney

Chun Li writes:

Thanks for your response. Maybe I should say “how to use
the RT initially” since I’ve never used it before.
I think that there are some default configuration
so that I can use (or launch netscape to browse it)
first to get a feeling on it. Someone told me that
I can go to http://yourhostname or http://your.domain.com.
I tried it but nothing related to RT there. You also
mentioned to go to configured URL for RT. What’s the
configured URL for RT? Can you explain it in some details?
Thanks. I also tried to run /opt/rt2/bin/rt, but nothing
happened even no error messages. I tried to look up the
RT docs in web to see how to use it first, but I could
NOT find answer. Seems to me the document or manul of RT
is NOT clear to new user. Sorry to say that.

Regards,

-Chun

Matt Disney wrote:

|+ Thanks for your response. Maybe I should say “how to use
|+ the RT initially” since I’ve never used it before.
|+ I think that there are some default configuration
|+ so that I can use (or launch netscape to browse it)
|+ first to get a feeling on it. Someone told me that
|+ I can go to http://yourhostname or http://your.domain.com.

‘yourhostname’ and ‘your.domain.com’ should be replaced with YOUR domain
name, or whatever virtual-host you setup in Apache. Just use your
browser, and go to there.

|+ I tried it but nothing related to RT there. You also
|+ mentioned to go to configured URL for RT. What’s the
|+ configured URL for RT? Can you explain it in some details?

The ‘configured’ URL is different for different people, it depends on
information you provide. Information you setup in Apache.

Chun,

Did you read the ‘README’ file in rt source directory after installation?
There are instructions on how to configure web interface. Basically you
will need to add some lines in httpd.conf file; then, stop and restart
apache server. Depending on how you setup the path in your web server,
you will type that in the browser. You should see RT web interface after
that. You don’t need to type in anything in the command line (or unix
shell) to use RT.

Sherrill
Sherrill (Pei-chih) Verbrugge
spv@gospelcom.net
http://www.gospelcom.net
http://bible.gospelcom.net

Did you really type in http://yourdomain in your webbrowser? I hope not.
question? what is the name of your server. want is the domainname that your
server is on. put those 2 things together and if you put that as your
virtualserver in the apache config file called httpd.conf… then you should
be ok. As for documentation… if you goto the www.fsck.com/ and click on
the rt link, you should see a link for docs outside that website. click on
that link and you will get all the info ever regarding webrt.

PS> after you installed apache, rt, mysql did you happen to restart
apache?-----Original Message-----
From: Darrin Walton [mailto:darrinw@nixc.net]
Sent: Friday, September 14, 2001 11:38 AM
To: Chun Li
Cc: Matt Disney; rt-users@lists.fsck.com
Subject: Re: [rt-users] How to launch rt?

|+ Thanks for your response. Maybe I should say “how to use
|+ the RT initially” since I’ve never used it before.
|+ I think that there are some default configuration
|+ so that I can use (or launch netscape to browse it)
|+ first to get a feeling on it. Someone told me that
|+ I can go to http://yourhostname or http://your.domain.com.

‘yourhostname’ and ‘your.domain.com’ should be replaced with YOUR domain
name, or whatever virtual-host you setup in Apache. Just use your
browser, and go to there.

|+ I tried it but nothing related to RT there. You also
|+ mentioned to go to configured URL for RT. What’s the
|+ configured URL for RT? Can you explain it in some details?

The ‘configured’ URL is different for different people, it depends on
information you provide. Information you setup in Apache.

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

The configured URL is the URL you should have set up in the apache config
file. If you did not, then you will need to go back and read the
installation documentation again.

For example, I set up my apache config file to show the RT stuff at a
specific host name, so, if someone on our network points their browser at
http://helpfish.tripwire.com, they see the RT login screen. This URL isn’t
available from outside our network.

Other folks will have different URLs, depending on how apache is
configured. Specifying the URL is part of the installation process. You are
the only one who can tell what the URL should be.

At 11:27 AM 9/14/2001 -0700, Chun Li wrote:

Someone told me that
I can go to http://yourhostname or http://your.domain.com.
I tried it but nothing related to RT there. You also
mentioned to go to configured URL for RT. What’s the
configured URL for RT? Can you explain it in some details?

Russ Johnson

Stargate Online

http://www.dimstar.net
telnet://telnet.dimstar.net
ICQ: 3739685