How to Include User Name in Comment Email?

RT Users
1

All,

Yet another question. When a support engineer makes a comment to a ticket I
have RT setup to dispatch an email to the AdminCC with the comment. I don’t
see which engineer is making the comment in that email.

How can I add this to the template?

Stevo

2

I changed my template to show the following:

RT-Attach-Message: yes

<URL: {$RT::WebURL}Ticket/Display.html?id={$Ticket->id} >
Owner: {$Ticket->OwnerObj->Name}
Transaction: {$Transaction->Description}
{$Transaction->Content()}

Michael-----Original Message-----
From: Stevo [mailto:checkpoint@ozbergs.com]
Posted At: Tuesday, October 21, 2003 1:22 PM
Posted To: RT
Conversation: [rt-users] How to Include User Name in Comment Email??
Subject: [rt-users] How to Include User Name in Comment Email??

All,

Yet another question. When a support engineer makes a comment to a
ticket I
have RT setup to dispatch an email to the AdminCC with the comment. I
don’t
see which engineer is making the comment in that email.

How can I add this to the template?

Stevo

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3

Message: 7
Subject:
Date: Tue, 21 Oct 2003 13:47:39 -0400
From: “RT” RT@intercept.net
To: rt-users@lists.fsck.com

I changed my template to show the following:

RT-Attach-Message: yes

<URL: {$RT::WebURL}Ticket/Display.html?id=3D{$Ticket->id} >
Owner: {$Ticket->OwnerObj->Name}
Transaction: {$Transaction->Description}
{$Transaction->Content()}

Michael
I came up with something else since Commentors don’t usually own tickets here.
I’m not running 3.0 yet so this is for 2.x. The following gets the name of the person writting the comment. I also also appended it to the subject line in ()'s.

{ $Transaction->CreatorObj->Name(); }

Bill George

RT Guru in Residence
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