How to have RT send email as a group (not individually)?

RT Users
1

Hello,

We would like RT to send email such that all the requestors and cc’s are included on one email.
Right now it appears RT sends and email to each individual separately, consequently people don’t know
If others received RT’s email.

Is there a way to configure RT such that everyone involved in a ticket is included in 1 email ?

Thanks,
Mike

2

We would like RT to send email such that all the requestors and cc’s are included on one email.
Right now it appears RT sends and email to each individual separately, consequently people don’t know
If others received RT’s email.

Is there a way to configure RT such that everyone involved in a ticket is included in 1 email ?

RT doesn’t send each email individually, in fact, the RT default is to
‘Notify Requestors and Ccs’ as one group email.

We’d actually like to start emailing people individually in a future
release because it would solve a ton of problems.

If you set up a reply and scroll down the page, you’ll see a box
explaining who RT is going to notify (you need to have the
ShowOutgoingMail right to see this). That box should explain who’s
going to be notified and why.

-kevin