I’ve been using RT1, upgraded to RT2, and recently deployed a new RT3.0.3
I discovered that unprivileged users are presented with a SelfService
interface which restricts them.
How can I allow on a queue-basis unprivileged users to search in the queue
so that RT is used as some kind of a knowledge base ?
How can I allow on a queue-basis unprivileged users to list the other queue
so that they see that the staff is busy doing something else, and where they
stand in the queue ?
and granted everyone the “SeeQueue” right, but they still see SelfService…
(I cannot make all my users privileged by default, as they would appear in