How to give a user permission for a queue

RT Users
1

HI,
I am using rt 2.0.6 on Redhat Linux 7.1.

I created a user called rt thru the web interface but logging in as rt
cannot see any existing queues.

I set up the alias as:

rt: “| /opt/rt2/bin/rt-mailgate --queue NOC --action Correspond”

and a link to rt-mailgate was made to /etc/smrsh/. When email sent to
rt@rt2…tonbu.com, no ticket is created and got “No permission to create
tickets in the queue ‘NOC’.”

However rt was granted full privileges and works fine on the command line
when using:

“mysql -p -u rt rt2” OR
“mysql -p -u rt mysql” and from a remote host.

If someone can provide some poiters, I will fully appreciate your help.

Please reply to jwong@tonbu.com.

Thanks,

john wong
jwong@tonbu.com

2

|+ I created a user called rt thru the web interface but logging in as rt
|+ cannot see any existing queues.

Have you granted the user the rights to view certain queues?

|+ rt: “| /opt/rt2/bin/rt-mailgate --queue NOC --action Correspond”
|+
|+ and a link to rt-mailgate was made to /etc/smrsh/. When email sent to
|+ rt@rt2…tonbu.com, no ticket is created and got “No permission to create
|+ tickets in the queue ‘NOC’.”

There is information on the docs about this. You should look those over.

|+ “mysql -p -u rt rt2” OR
|+ “mysql -p -u rt mysql” and from a remote host.

well, adding a user via the web interface is different from adding a user
to your mysql access tables.

|+ If someone can provide some poiters, I will fully appreciate your help.

Yes; you should read http://www.helgrim.com/rtdocs/. There, it should
answer most of your questions.