I am using rt 2.0.6 on Redhat Linux 7.1.
I created a user called rt thru the web interface but logging in as rt
cannot see any existing queues.
I set up the alias as:
rt: “| /opt/rt2/bin/rt-mailgate --queue NOC --action Correspond”
and a link to rt-mailgate was made to /etc/smrsh/. When email sent to
rt@rt2…tonbu.com, no ticket is created and got “No permission to create
tickets in the queue ‘NOC’.”
However rt was granted full privileges and works fine on the command line
“mysql -p -u rt rt2” OR
"mysql -p -u rt mysql" and from a remote host.
If someone can provide some poiters, I will fully appreciate your help.
Please reply to firstname.lastname@example.org.