How to get timestamp for CFs in RT

Hi,

I am using RT 3.8.8 with postgres 8.4.4 on slackware 13.1. Recently i have
applied a patch to rt “RT_Date_CustomField-3.8.8.patch” to created date CFs
in RT. My time zone is UTC “Set($Timezone , ‘US/Eastern’)”

Now my CFs are populated with the date but with no timestamp ( 2010-08-30
00:00:00). My CFs should show these values. I have checked the steps to be
followed in “timezones_in_charts.pod” but didn’t work.

Please let me know if there fix for the same.

Hi,

I am using RT 3.8.8 with postgres 8.4.4 on slackware 13.1. Recently i have applied a patch to
rt “RT_Date_CustomField-3.8.8.patch” to created date CFs in RT. My time zone is UTC
"Set($Timezone , ‘US/Eastern’)"

That patch is best described as 'experimental’
There was a lot more work done with it on 3.9-trunk, but I don’t know
if you would be able to backport that to a 3.8 release

-kevin

Kevin,

While you guys are working on it, could you look at the possibility of being
able to format those CF date fields the same way we format other RT dates?
Like dropping the time completely, etc. like we have available in
Preferences. We can’t really see a need for those time fields in reports and
having to modify them in Excel column after column is a pain. Being able to
drop them would be especially convenient for us, anyway.

Kenn
LBNLOn Mon, Aug 30, 2010 at 8:14 AM, Kevin Falcone falcone@bestpractical.comwrote:

On Mon, Aug 30, 2010 at 04:35:02AM -0400, Rahul Chaturvedi wrote:

Hi,

I am using RT 3.8.8 with postgres 8.4.4 on slackware 13.1. Recently i
have applied a patch to
rt “RT_Date_CustomField-3.8.8.patch” to created date CFs in RT. My
time zone is UTC
"Set($Timezone , ‘US/Eastern’)"

That patch is best described as 'experimental’
There was a lot more work done with it on 3.9-trunk, but I don’t know
if you would be able to backport that to a 3.8 release

-kevin

Now my CFs are populated with the date but with no timestamp (
2010-08-30 00:00:00). My CFs
should show these values. I have checked the steps to be followed in
"timezones_in_charts.pod"
but didn’t work.

Please let me know if there fix for the same.

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

While you guys are working on it, could you look at the possibility of being able to format
those CF date fields the same way we format other RT dates? Like dropping the time completely,
etc. like we have available in Preferences. We can’t really see a need for those time fields
in reports and having to modify them in Excel column after column is a pain. Being able to
drop them would be especially convenient for us, anyway.

Kenn

Please feel free to install a test version of the 3.9-trunk
development branch and play with them.

-kevin