I’m doing my first customization, so bear with me.
I have a “Postmaster” queue, and would prefer that the “On Create
Autoreply To Requestors” global scrip would not autoreply to
postmaster problems. Ah, ha! That exact problem is described here:
So I go to Global -> Scripts -> select “On Create Autoreply To
Requestors with template AutoReply with PW assign” and see that the
current condition is “On Create”. I understand that I want to change
that to “User Defined”.
Is there a way to see the “On Create” code so that I can copy it as
the basis for my “User Defined” version?